Customer Service Representative

Four Leaf Rover is looking for outgoing, enthusiastic people who can make our customers SMILE.

Your cheerful demeanour and willingness to go the extra mile will help us deliver high value to our customers and prospective customers.

Your Customer Success duties, should you accept them, include:

• Help our customers with any questions or issues
• Make modifications to their accounts and purchases in our CMS
• Answer customer phone calls, emails, instant chats, social media queries and keep the conversation friendly, but focused and on-track
• Some administrative duties

Skills and Requirements:

• 3 years experience in customer service
• A bright, upbeat personality
• Experience with email ticketing systems, such as Gorgias
• Experience with Shopify
• Comfortable working on a computer (Mac)
• Comfortable providing phone support
• Extremely organized
• Have a synergistic approach to team
• Takes personal pride in fast, efficient customer care
• Ability to prioritize incoming tickets quickly and efficiently
• Proven track record with solid response time and customer satisfaction rating
• The ability to make every customer feel valued
• The ability to track commonly asked questions and help create a knowledge base

If you love people, you're crazy about dogs and you thrive in a fun, caring environment with the goal of top-notch customer care ... a career with Four Leaf Rover is a great opportunity to develop and grow with a cutting-edge, fast-growing company.

Schedule:

8-hour shifts

Monday to Friday

+ Rotating Saturday Shift & Rotating Friday Off