Reporting to the Customer Service Manager, the Customer Service Representative will perform the duties and responsibilities of quoting, order processing, and shipment tracking to drive customer satisfaction.
Major Duties And Responsibilities
Expedite, process and input customer orders by exercising approved authority within given guidelines/policies to insure completed delivery of customer orders.
Assists with the processing and troubleshooting e-commerce orders and various web-based requests.
Provides timely response to inquiries regarding production, assembly, accounting, and shipping concerns.
Reports detailed customer notes and trouble tickets via internal CRM tool.
Maintain customer records and files.
Function as liaison between customers and Flow International associates to facilitate quick resolutions of customer requirements or concerns.
Provide software registration assistance for customers.
Work with Technical Services to help provide part numbers for basic consumable parts to customers who request them.
Actively participate in aftermarket sales, including making outbound calls and providing promotional information to customers.
Responsible for helping the customer care team meeting annual, quarterly, and monthly business goals.
Knowledge, Skills And Abilities
Relentless customer advocate, experienced in finding solutions to improve relationships and drive growth
Intermediate level of analytical ability where problems are complex.
Strong verbal and written communication skills.
Ability to work independently.
High level of interpersonal skills to work effectively with others, solicit input from customers, and obtain cooperation from associates in other departments.
Innovative/creative thinking.
Quick learner able to adapt quickly while in learning mode.
Ability to work remotely in a home office when required.
Demonstrated ability to prioritize and manage multiple tasks
Attention to detail for accuracy.
Education And/or Training
High school graduate or equivalent training.
Minimum of two (2) years of experience in a customer service role
Ability to work with website
Familiarity with various computer systems, web-based programs, and phone experience.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Machinery Manufacturing
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