Customer Service Representative
Customer Service Representative
Factum Global
United States
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Overview
The Customer Service Representative plays a crucial role in our organization by being the primary point of contact for our customers. They are responsible for providing exceptional customer service and resolving any issues or inquiries to ensure customer satisfaction and retention. This position is vital in maintaining positive relationships with our customers and contributing to the overall success of the business.
Key Responsibilities
The Customer Service Representative plays a crucial role in our organization by being the primary point of contact for our customers. They are responsible for providing exceptional customer service and resolving any issues or inquiries to ensure customer satisfaction and retention. This position is vital in maintaining positive relationships with our customers and contributing to the overall success of the business.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve customer issues in a professional and timely manner
- Provide product information and assist with product selection
- Process orders, returns, and exchanges
- Handle customer complaints with empathy and patience
- Escalate complex issues to the appropriate department
- Maintain up-to-date knowledge of products and services
- Assist customers with account management and billing inquiries
- Document customer interactions and transactions
- Meet or exceed customer service performance goals
- High school diploma or equivalent
- Prior experience in customer service or related field
- Excellent communication and interpersonal skills
- Proficient in using customer service software and tools
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving skills
- Empathy and patience when dealing with customers
- Ability to work effectively in a team environment
- Good typing and data entry skills
- Flexibility to work in shifts and weekends as needed
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Other -
Industries
Business Consulting and Services
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