Customer Service Representative

At Exchangadisc, our music studio is dedicated to capturing the vibrant essence of diverse musical genres. We pride ourselves on embracing the limitless possibilities of sound, catering to a vast array of artistic visions and sonic landscapes. Our team of skilled engineers and producers is well-versed in recording and producing an extensive range of music styles, ensuring each genre receives the utmost care and attention it deserves.

Job Description

Exchangadisc, a leading music studio with a branch in Philadelphia, PA, is seeking a dedicated and customer-focused Customer Service Representative to join our team. The Customer Service Representative will be the primary point of contact for our clients, ensuring they receive exceptional service and support.

Location: Philadelphia, PA

Salary Range: $38,500 - $48.000 per year

Responsibilities

• Handle incoming customer inquiries via phone, email, and in-person visits, providing accurate and timely information about our services.
• Assist clients with booking studio sessions, navigating our offerings, and resolving any issues they may encounter.
• Process orders, payments, and returns efficiently and accurately.
• Address and resolve customer complaints in a professional and empathetic manner.
• Collaborate with studio staff to ensure client needs are met and exceed their expectations.
• Maintain a clean and welcoming reception area for clients.
• Assist with administrative tasks as needed, including data entry, filing, and scheduling.
  
  

Minimum Requirements

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-focused attitude.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and customer service software.
• Ability to multitask and manage time effectively in a fast-paced environment.
  
  

Benefits

• Health insurance
• Dental and vision coverage
• Retirement plan with employer contribution
• Paid time off and holidays
• Professional development opportunities