Charter Manufacturing is a fourth-generation family-owned business where our will to grow drives us to do it better. Join the team and become part of our family!
Charter Dura-Bar is seeking a Customer Service Representative!
This posting is posted for future anticipated needs*
The Customer Service Representative will provide exceptional service to customers and act as a liaison between the customers and the manufacturing operation to ensure accurate and timely delivery of orders and maintain customer satisfaction.
What you'll need:
Associate’s Degree or equivalent years of experience
One plus years’ experience in customer service, inside sales, or customer support role
Ability to organize and prioritize requests made from internal and external customers
Ability to solve problems and make sound decisions within set parameters
Excellent verbal and written communication skills requiring tact and discretion
Experience working in teams as a leader and as a member
Ability to handle multiple tasks simultaneously in a fast-paced environment
Ability to take initiative and work independently
Strong analytical skills to gather data from multiple sources and report findings
Strong interpersonal and relationship building skills
Proficiency with basic features of Microsoft Office software products (Word, Excel)
What we'd prefer:
Bachelor’s Degree or an equivalent combination of education and experience
Three to five years’ external customer experience
Related industry experience in customer service, inside sales, or customer support role
Ability to understand and navigate effectively through an ERP system, query software, and customer portals
Experience in analysis/reporting
Proficiency with advanced features of Microsoft Office software products (Word, Excel)
What you'll do:
Provide the highest level of service to accommodate customer’s needs
Develop strong working relationships and collaborate/work with other functional areas of the business to meet customer requirements
Proactively support the entire customer order/demand management process and monitor customer systems and maintain accurate information in the system for quotations, inquiries, orders, forecasts, inventory levels, lead-times, shipments, and invoices
Coordinate the entire flow of orders through all functional areas. Keep all departments apprised of changes
Develop a strong working relationship with Field Sales to cohesively manage customer relationships
Communicate directly with customers to coordinate changes in demand and track activities. Relate all issues that impact their orders
Work closely with external customers to manage their inventory levels.
Resolve customer concerns and issues
Maintain customer contract and pricing information in compliance with policy and standard procedures
Once product is released, coordinate shipments with traffic/logistics department to ensure material is delivered on time
Develop a working knowledge the business’s manufacturing capabilities and product offerings
Actively participate on teams and in meetings to ensure processes and procedures are continuously improving
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Mining
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