Customer Service Representative
Customer Service Representative
Acro Service Corp
Santa Fe Springs, CA
See who Acro Service Corp has hired for this role
Job Title : Customer Service Representative
Duration : 06 months(Possibility of extension)
Location : 15415 Marquardt Ave, Santa Fe Springs, CA 90670
Payrate: $22/hr on w2 without any benefits
Summary:
The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.
Job Responsibilities:
Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Skills:
• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
• Ability to work independently and manage one’s time.
• Ability to accurately document and record customer/client information.
• Previous experience with computer applications, such as Microsoft Word and PowerPoint.
Education/Experience:
• High school diploma or GED preferred.
• 2-4 years customer service related experience required.
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Seniority level
Entry level -
Employment type
Contract -
Job function
Customer Service -
Industries
Agricultural Chemical Manufacturing
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