We're on the lookout for an enthusiastic Customer Service Representative to become a valued member of our team! At Rooftop Chimney Sweeps, we pride ourselves on honesty, integrity, and delivering exceptional service. If you're passionate about providing top-notch customer experiences and thrive in a dynamic environment, we'd love to have you join us.
Who You Are:
You're self-starting, driven, and reflective--you’re always looking for how you can improve
You’re not a afraid to leave your comfort zone and are always willing to try something new
You're eager to learn and you want a career that you can grow into--you know you have awesome potential and you can’t wait to unleash it
What You’ll Be Doing:
Answer incoming phone calls promptly and courteously
Assist customers with inquiries, concerns, and service requests
Provide information about services offered, pricing, and scheduling availability
Maintain a friendly and professional demeanor while interacting with customers
Listen attentively to customer needs and ensure accurate understanding of their requirements
Schedule appointments efficiently, taking into account customer preferences and technician availability
Update and maintain appointment schedules and customer records in the database
Communicate effectively with technicians to coordinate appointments and ensure timely service delivery
Follow up with customers to confirm appointments and provide any necessary reminders or instructions
Handle customer complaints or issues promptly and professionally, striving to achieve satisfactory resolutions
Collaborate with other team members to ensure smooth operations and exceptional customer service delivery
Things To Know:
Hours vary based on the assigned shift but our phones are on Monday-Friday 7am-7pm and Saturdays from 9-2
You must be willing to work the occasional Saturday in a rotating schedule with the rest of the team--about once a month
What Can We Offer You for All Your Hard Work?
Medical, dental, and vision benefits
A great career path with the opportunity to grow and advance
$16-$23/hr plus bonus potential!
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Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Internet Publishing
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