Customer Service Rep (Criminal Justice) FULL TIME
Customer Service Rep (Criminal Justice) FULL TIME
Recovery Monitoring Solutions
Austin, TX
See who Recovery Monitoring Solutions has hired for this role
- $500.00 Hiring bonus after 90 days of employment for new employees.
REQUIRED SCHEDULE: Must be available to work a minimum of 4 hours on Saturday and 4 hours on Sunday (between the hours of 8a-5p), remaining hours can be negotiated during week to get full time status (40 hours total).
BILLINGUAL (ENGLISH/SPANISH) STONRONGLY PREFRRED
Position Summary
A Customer Service Representative is responsible for installing and monitoring our offender surveillance, alcohol monitoring technologies and all other electronic monitoring devices for courts, probation & parole departments, treatment providers and other agencies in each of our County Offices.
ESSENTIAL FUNCTIONS:
- Meet with clients to do a jail install, remove or perform maintenance on the electronic monitoring technologies and provide customer service duties to clients and the agencies served.
- Schedules orientation and installation appointments for all new referrals and maintenance appointments.
- Manages daily communication and equipment alerts and maintenance items.
- Maintains cleanliness of inactive equipment.
- Creates individual customer accounts and tracks participant as well as taking payments for services provided.
- Delivers participant completion, non-compliance and payment reports to the appropriate supervising agencies.
- Other duties as assigned.
- 1 year of proven customer service experience.
- Strong verbal and written communication skills and excellent interpersonal skills.
- Basic computer skills required (Microsoft Office Suite and G Suite, typing, web browsing, etc.).
- Clean background and able to pass a drug screening
- Bend, stoop, lift objects up to 15lbs, and maintain mobility necessary to perform minimum job functions associated with position.
- Valid driver's license and reliable transportation if needed to travel to nearby offices.
- Perform data entry
- Proficient with Microsoft Office Suite and G Suite.
- Effective verbal and written communication skills required.
- Clear criminal background preferred
Recovery Monitoring Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, RMS complies
with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Other -
Industries
Public Safety
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