Stabilus is a global leader in the production of gas springs and dampers on five continents. Our products can be used in a wide variety of industries, such as the automotive and office chair manufacturing industries, furniture technology, solar industry, medical technology, and many other industrial applications. This position will be located in our U.S. Headquarters in Gastonia, NC.
Job Summary
Automotive Customer Service Representative is responsible for daily interaction with assigned customer accounts. The Customer Service Representative (CSR) must serve as liaison between Stabilus and the customer, representing the company goals and initiatives and reporting customer feedback to Stabilus team members.
Essential Job Functions
Excellent and timely communication relating to customer (internal and external) inquiries and requests.
Account maintenance
Customer master and all relevant SD documents
Customer material info records
Timely collaboration with Account Managers and Application Engineers (AE) for problem resolution/priorities.
Project management
New customer program awareness/execution of customer procedures
Collaboration with account manager(s) and engineering on TLN phase-in/phase-out
NPI/TCN progress
PPAP/ISIR progress relative to customer requirements
Respond to customer concerns (8D, PRR, DTR, etc) as they relate to customer service function(s).
Manage inventory levels at outside warehouse(s), if applicable
Manage customer requirements
Order accuracy and confirmation
Price verification
Shipments/expedite(s) as required
Maintain required checks on customer collaborative web link(s) and respond accordingly
Manage customer accounts relative to
Monitor customer demand and collaborate with planning in appropriate CoO to insure on-time delivery
Independent requirements (LSF/VSF), as agreed to by Stabilus management, to insure on-time delivery to designated accounts
Resolve/collaborate on customer credit/debit requests
RGA requests
Applicable obsolescence claims
Maintain delivery performance report(s), as applicable
Education, Training, Certifications And Experience
Minimum of five years applicable customer service experience in a manufacturing environment required. Automotive experience is preferred.
Minimum of two years EDI experience
SAP SD module required; knowledge of SAP MM/PP modules preferred.
Job Knowledge And Skills
Excellent communication and organization skills required
Responsible for continuous improvement within job function
Strong problem-solving skills required
Accuracy in detail work
Must be able to work with minimum supervision and effectively prioritize tasks relative to importance
Must be capable of working under stressful time constraints
Must observe existing organizational procedures and work instructions
Abide by all company rules relative to safety, confidentiality, and organizational directives
Software skills: SAP, Microsoft Excel, Word, and Access database.
Working Condition
The work environment includes a combination of office and plant settings. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, chemicals, and heat. The noise level in the office environment is usually quiet to moderate. The noise level in the manufacturing environment is usually moderate to loud.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Industrial Machinery Manufacturing
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