Customer Service Professional

Job ID# 66014

Customer Service Professional

Our client is seeking a Customer Service Professional to join their team, dedicated to providing exceptional support to their Medicare Advantage members.

This role is fully remote and open to candidates who reside in Oregon, Washington, Idaho, or Utah.

Customer Service Professional Responsibilities

• Deliver "white glove" customer service to Medicare Advantage members, ensuring a high level of satisfaction and retention.
• Utilize web-based tools and navigate a Windows environment proficiently to handle member inquiries and resolve issues efficiently.
• Manage multiple screens simultaneously while maintaining focus and attention to detail during member interactions.
• Demonstrate strong sensitivity, empathy, and active listening skills to understand members' needs and concerns.
• Uphold outstanding phone etiquette to communicate effectively and professionally with members.
• Collaborate with internal teams to escalate and resolve complex member issues as needed.
• Maintain accurate records of interactions and follow-up actions in the customer relationship management (CRM) system.

Customer Service Professional Qualifications

• Proven experience in a customer service role, preferably in the healthcare or insurance sectors.
• Ability to multitask effectively and remain composed under pressure.
• Exceptional interpersonal skills with a demonstrated ability to build rapport and trust with diverse customer groups.
• Familiarity with Salesforce and/or Radar platforms is a plus.
• High school diploma or equivalent; additional education or certifications in customer service are advantageous.
• Strong problem-solving skills and a proactive approach to identifying and addressing member needs.