Customer Service Manager - Manufacturing
Customer Service Manager - Manufacturing
Kennametal
United States
See who Kennametal has hired for this role
Customer Service Manager - Manufacturing
Location - Remote within the US
Job Summary
The Customer Service Manager will focus on Kennametal’s major customers while handling a team of Customer Engagement Supervisors, Team Leads and Reps. This person will be focused on excellent customer service, setting processes, goals, and performance metrics for reporting into the Leadership Team. While the position will be responsible for 3 office locations. The preferred location would be from our Goshen, IN facility, but we would be open to a strong candidate working remotely within the US and open to travel up to 25%.
Key Job Responsibilities
- Identify and implement strategies to improve quality of service, productivity and profitability
- Organize and develop team structure from various locations – 25% travel
- Continuous training and development of team members
- Setting objectives/metrics and manage team member performance
- Direct supervision of specific location CSR teams
- Develop and drive a continuous improvement roadmap for customer service
- Increase electronic order entry of our customers and distributors
Education, Work Experience, Skills, Certificates
- Bachelor’s Degree preferred; HS Diploma required
- 1-3 years of management experience
- 5+ years of overall experience
- SAP experience preferred
- B2B experience preferred
- Proficient with MS Excel
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Customer Service and Production -
Industries
Manufacturing
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