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Job details
Growing food manufacturing organization seeks experienced Customer Service Manager to join the team!
This Jobot Job is hosted by Hunter Prater
Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.
Salary $80,000 - $120,000 per year
A Bit About Us
Our client is a growing food manufacturing organization based in the Chicago market.
Why join us?
Medical, Dental and Vision insurance
Company paid holidays
401k with company match
Job Details
Job Details
This role will be instrumental in maintaining our high standards of customer satisfaction and service delivery. The successful candidate will be responsible for managing all aspects of our customer service department, including but not limited to, order fulfilment, customer relations, and complaint resolution. This role requires a proactive individual with a strong background in food manufacturing and customer service management. The role also demands proficiency in CPG, Food, ERP, EDI, OTIF, relationship, communication, excel, and supply chain management.
Responsibilities
Oversee and manage the entire customer service department to ensure smooth and efficient operations.
Develop and implement customer service policies and procedures to improve service delivery and customer satisfaction.
Manage customer relations, addressing complaints and concerns promptly and professionally.
Collaborate with sales, production, and supply chain teams to ensure OTIF (On Time In Full) delivery of orders.
Utilize ERP and EDI systems effectively to manage customer orders and inventory.
Maintain strong relationships with key customers, vendors, and internal stakeholders.
Monitor and analyze key performance indicators (KPIs) and customer feedback to identify areas for improvement.
Provide regular reports to senior management on customer service performance.
Train and mentor customer service team members, promoting a culture of excellence and continuous learning.
Ensure compliance with food safety regulations and company policies.
Qualifications
Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
A minimum of 5 years of experience in a customer service management role within the food manufacturing industry.
In-depth knowledge of CPG (Consumer Packaged Goods), Food, ERP (Enterprise Resource Planning), EDI (Electronic Data Interchange), and OTIF (On Time In Full) principles.
Strong relationship management skills with the ability to build and maintain positive relationships with customers and internal teams.
Excellent communication skills, both written and verbal.
Proficient in Microsoft Excel and other data management tools.
Strong understanding of supply chain management in the food manufacturing industry.
Ability to manage and lead a team effectively, promoting a positive and productive work environment.
Exceptional problem-solving skills with a focus on customer satisfaction.
Ability to work in a fast-paced, deadline-driven environment.
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Seniority level
Not Applicable
Employment type
Full-time
Job function
Other
Industries
Advertising Services, Technology, Information and Internet, and Marketing Services
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