Customer Service Manager

Universal Beauty Products, Inc. has been dedicated to making the world's finest, high quality products in the beauty and personal care industry. Our customers, both large and small, are based in countries all over the world, and as a company, we pride ourselves on our commitment to producing innovative and performance driven products. We are under new management and growing, so now is a great time to join our team. Please note this is a on-site position.

In addition to competitive pay and benefits, we provide a safe and inclusive work environment that appreciates diversity, promotes development and allows our associates to be their authentic selves.

This position will oversee and ensure timely, accurate completion of customer service and order processing duties

Job Responsibilities:

• Oversee key daily Customer Service tasks
• Order Entry
• Invoicing
• Timely Order Delivery
• Hire team members, train/develop them, and evaluate performance
• Builds strong and cohesive relationships, promotes teamwork, and resolves conflict among customer service staff
• Develops systems and procedures which maximize employee productivity and efficiency while delivering excellent customer service to internal and external customers
• Escalation resource for customer complaint and order issue investigations and resolutions
• Ensure consistent and timely availability of requested daily activity/sales reports
• Monitor and review team performance metrics to ensure consistent task execution
• Continually upgrades leadership and management skills through self-education, company sponsored training and other available resources
• Develops and maintains thorough knowledge of EDI portals and other order processing/handling tools. and acts as a main resource for customer service staff
• Remains knowledgeable and up-to-date on product changes and developments
• Continually builds good customer relations
• Other duties may be assigned from time to time by the manager

Requirements:

• Strong written and verbal communication skills (English)
• Solid work ethic, ability to multi-task,
• Ability to provide constructive and disciplinary feedback to team members
• Approachable, pleasant, and focused attitude. Results-oriented professional who respects and values team members
• Proficiency with Microsoft Office, SAP, and EDI processes and portal tools

Qualifications

• Bachelor's degree or equivalent experience
• 3+ years' of customer service
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)