Customer Service Manager

Your Career Begins at Timken

If you're ready for a challenging career that provides you with the ability to advance personally and professionally, look to Timken. Our associates make the world more productive by improving the efficiency and reliability of the machinery that keeps industry in motion.

Wazee Crane, a division of Timken Drive Systems and Services has an opening for a Customer Service Manager. The Customer Service Manager is responsible for managing all customer-related activities. This includes inquiry intake, quote creation, and customer communication. This position manages a team of customer service and/or supply chain analysts and reports into the Engineering Manager.

Essential Responsibilities

• Oversee all customer-related activity
• Manage customer service team
• Generate quotes based on customer inquiries and specs, ensuring all information is needed for accurate delivery
• Follow up on all open quote opportunities to maximize bookings
• Ensure that all customer quality and commercial terms and conditions are properly recorded in order entry information and that the factory meets those requirements
• Generate order progress reports as requested by customer
• Coordination of customer visits based on order requirements
• Factory liaison to customers for specific orders as assigned
• Assures timely response to all customers’ needs and requests
• Perform necessary customer presentations during customer visits to facility as required
• Other duties as required
  
  

Minimum Qualifications

• 7 years of experience in customer service, 12 years preferred
• 5 years of experience leading a team; prior management experience preferred
• Bachelors degree in business or related field
• 5 years of experience working in a manufacturing setting preferred
• Skilled in MS 365/Office Suite
  
  

Key Attributes

• Multi-task, identify priorities, and meet deadlines
• Professional verbal and written communication skills, in person, and on the telephone
• Effective problem identification, analysis, and resolutions skills
• Excellent organizational skills
• Communicate effectively and professionally with all levels of customers, suppliers, and internal support teams
• Delegate and direct workflow
  
  

The yearly compensation for this role is $86,500- $119,000, is commensurate on experience and education, and could pay more or less than the posted range. This full-time position is eligible to participate in the company’s short-term incentive program, paid time off plan, 401k, and comprehensive benefits package including medical, dental, and vision. Qualified candidates can apply for this position by clicking on the link located in the job posting at www.careers.timken.com

This position will be posted until July 10, 2024 or filled.

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.