Customer Service Manager

Job Description

The Customer service manager is responsible for providing a great customer service experience. They may have many responsibilities, including:

• Customer relations
  
  

Establishing and maintaining relationships with customers, advocating for the customer, and handling issues with customers.

• Team management
  
  

Hiring and training customer service representatives, setting goals, and establishing a positive team culture

• Communication
  
  

Communicating customer behavioral trends to other departments, and communicating with customers through various channels, giving reports and feedback to upper management, and directing the work of teams.

• Quality improvement
  
  

Receiving and implementing customer feedback, and providing additional learning opportunities for team members

• Reporting
  
  

Generating reports on customer interactions, and providing feedback on the efficiency of the customer service process to upper management.

Company Description

At Nomad Internet, we believe access to the internet is a human right and that rural communities should have access to the same high-speed internet available in urban areas. We believe that living in a rural community should not mean you have to put up with “substandard internet” like satellite, DSL, and cable.

In 2016, the United Nations General Assembly declared internet access a human right! We believe rural communities should expect the same high-quality unlimited and unthrottled internet that those living in cities enjoy.

We launched in 2017 with the mission to serve the underserved, bringing people in rural communities and RV parks reliable access to the internet. These communities, particularly those in rural areas, have historically lacked access to basic utilities, both public and private, and we made it our goal to change that. When demand exploded during the COVID-19 pandemic, we quickly expanded, bringing our high-speed internet coverage to customers across all 50 states.

Nomad Internet is America's largest rural Wireless Internet Service Provider. Today, as an established authorized reseller of our Nation's largest network services, we are proud to provide high-speed, secure wireless internet to rural communities and on-the-road travelers nationwide. We transmit wireless internet access directly to you, without the need for traditional internet wires, so you have reliable connectivity wherever you are: at home, at work, or on the go.

At Nomad Internet, we believe access to the internet is a human right and that rural communities should have access to the same high-speed internet available in urban areas. We believe that living in a rural community should not mean you have to put up with “substandard internet” like satellite, DSL, and cable. In 2016, the United Nations General Assembly declared internet access a human right! We believe rural communities should expect the same high-quality unlimited and unthrottled internet that those living in cities enjoy. We launched in 2017 with the mission to serve the underserved, bringing people in rural communities and RV parks reliable access to the internet. These communities, particularly those in rural areas, have historically lacked access to basic utilities, both public and private, and we made it our goal to change that. When demand exploded during the COVID-19 pandemic, we quickly expanded, bringing our high-speed internet coverage to customers across all 50 states. Nomad Internet is America's largest rural Wireless Internet Service Provider. Today, as an established authorized reseller of our Nation's largest network services, we are proud to provide high-speed, secure wireless internet to rural communities and on-the-road travelers nationwide. We transmit wireless internet access directly to you, without the need for traditional internet wires, so you have reliable connectivity wherever you are: at home, at work, or on the go.