Customer Service Manager

Position Overview: The Customer Service Manager is responsible for effectively managing and ensuring a high level of customer service and satisfaction. This role will act as the primary point of contact between the customer and company to ensure customer expectations are met and exceeded. This position will play a critical role in overseeing the order processing, preparation, logistics, shipping, and customer service. Wholesale industry experience and knowledge of the furniture industry is highly desirable.

Key Responsibilities

• Provide exceptional customer service, both internally and externally
• Ensure customer orders are fulfilled in a timely manner and with accuracy
• Develop and manage relationships with customers and suppliers
• Analyze customer feedback to identify areas of improvement
• Develop and maintain policies, procedures and processes in order to ensure customer service excellence
• Prepare customer service related reports for upper management
• Handle customer complaints in a courteous and professional manner
• Manage and train customer service representatives
  
  

Qualifications

• Minimum of 3+ years experience in customer service management
• Previous industry experience in the wholesale industry
• Knowledge of shipping, logistics, order processing, and ERP/EDI systems
• Microsoft 365, SPS Commerce
• Strong problem-solving, solutions-based approach
• Excellent communication and interpersonal skills
• Business administration background and experience with Excel
  
  

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Vision insurance
  
  

Email Your Resume In Word To

Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:

connor.turnbow@cybercoders.com

• Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : CT7-1795440 -- in the email subject line for your application to be considered.***
  
  

Connor Turnbow-Lindenstadt - Recruiter

Applicants must be authorized to work in the U.S.

CyberCoders is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements.

CyberCoders will consider for Employment in the City of Los Angeles qualified Applicants with Criminal Histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.