Customer Service Manager

Company Description

Apparel manufacturing brand, with a growing Men's & Women's sportswear business, that sells to high end department stores, speciality retailers and overseas accounts.

Role Description

This is a full-time on-site role as a Customer Service Manager located in the Los Angeles Metropolitan Area. The Customer Service Manager will be responsible for overseeing and managing the customer service team, ensuring excellent customer satisfaction, providing support to customers, and handling any escalated issues. The role will involve running the day-to-day operations of customer service (order entry, allocation and invoicing); analyzing customer data, developing strategies to improve customer service, and communicating with internal teams.

Qualifications

• Customer Service Management in apparel.
• Strong analytical skills to analyze customer data and enter into our ERP system.
• Excellent communication skills, both verbal and written.
• Ability to handle and resolve escalated customer issues.
• Experience in training and leading a customer service team.
• Ability to work well under pressure.
• Experience with ERP systems, EDI, NuOrder and/or JOOR and Shopify.
• Experience with inventory upkeep and accountability.