Customer Service Manager

Job Summary

Advanced Ground Systems Engineering is looking for a Customer Service Manager to join our team. The Customer Service Manager position is a key operational leadership role responsible for the development, continuous improvement, and delivery of leading customer service experience.

What you will do:

• Lead customer service team in ensuring timely and accurate processing of customers’:
• Request for quotes (RFQs)
• Order entry
• Order fulfillment
• Status communication
• Inquiries and requests for after sale services
• Hire, train and supervise customer service team.
• Develop policies, procedures, and KPIs to deliver premier customer service experience.
• Foster strong relations with customers and regional sales directors resulting in sales growth.
• Ability to quickly resolve customer conflicts and/or execute escalation procedures when required.
• Obtain market pricing feedback from customers for product. Advise management of any special customer needs or situations that require their attention.

What You'll Need:

• Bachelor's degree or 7+ years of previous related customer service experience.
• Experience working for an aerospace product manufacturing company is highly desired.
• Ability to manage multiple tasks and projects and assign project priorities.
• Works to develop and improve direct reports by pursuing opportunities for continuous learning through constructive coaching and performance management.
• Implements continuous process improvement to increase customer satisfaction and company sales.
• ERP & CRM experience
• Excellent written and verbal communication skills
• Highly proficient in Microsoft Office Excel and PowerPoint.

What we offer:

• Competitive Pay
• Annual discretionary bonus Program
• Medical, insurance:
• Dental, Vision, and life insurance
• 401k with Match
• Life Insurance and EAP
• OPPORTUNITIES for growth in a growing company

Experience:

• Customer service: 7 years (Preferred)
• Work Location: In person
• Job Type: Full-time
• Pay: $75,000.00 - $105,000.00 per year

Our compensation range is based dependent on your education and experience level.

This is an Onsite Role ONLY.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Manufacturing industry: 3 years (Preferred)