Provide a superior customer experience to all internal and external customers
Interacts with customers via telephone or email to provide top level support and advance information on products or services.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction.
Contacts customers to respond to advanced inquiries or to notify them of claim investigation results or any planned adjustments.
Collects and enters orders for new or additional products or services.
Supports inside and outside sales.
Updates and maintains files, including data entry.
Fields second level escalated and advanced customer problems and needs; when the issue is beyond the coordinator’s knowledge, forwards to the assigned specialist or other appropriate colleagues.
Performs other duties as assigned.
Education And Experience
Typically possesses a high school diploma and 4-5 years of experience.
Work Experience/Knowledge And Skills
Industry experience preferred but not required.
Must have strong verbal and written communication skills.
Must be highly detailed, organized, and team-oriented.
Must work independently, multitask in a fast-paced environment, and operate proficiently under tight deadlines.
Ability to think critically.
Must be a self-starter with the ability to deliver legendary customer experiences.
Ability to act in good judgment from prior experience is a must.
Must have PC skills in Microsoft Office software. ERP systems experience is a plus
We offer a competitive salary, excellent benefits and opportunity for growth. Greif, Inc. is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran. For more information read Greif’s Equal Opportunity Policy.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Packaging and Containers Manufacturing
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