Are you a customer-oriented professional with a knack for sales?
Do you thrive in a fast-paced environment where you can combine your excellent customer service skills with your sales expertise?
Join our team as a Customer Service Associate, where you'll have the opportunity to engage with customers, provide outstanding service, and contribute to our sales success.
Customer Service Associate Responsibilities:
Serve as the first point of contact for our customers, delivering exceptional service and support
Assist customers with inquiries, product information, order processing, and issue resolution, ensuring a seamless and positive experience
Identify and seize upselling and cross-selling opportunities to promote additional products or services to customers
Build rapport and maintain relationships with customers, understanding their needs, preferences, and purchase history to offer personalized recommendations
Collaborate with the sales team to meet or exceed sales targets, actively participating in sales initiatives and promotions
Maintain a comprehensive knowledge of our products, features, and benefits to effectively communicate with customers and close sales
Process sales orders and manage customer accounts, ensuring accuracy and timely follow-up
Stay updated on industry trends, competitor offerings, and market dynamics to provide insights and contribute to sales strategies
Customer Service Associate Requirements:
Proven experience in customer service and sales roles, demonstrating strong performance in both areas
Excellent communication and interpersonal skills
Ability to build relationships and influence customer buying decisions
Results-driven mindset
Strong negotiation and persuasive skills to drive sales conversions and upsell opportunities
Ability to handle customer inquiries and resolve issues with empathy, professionalism, and efficiency
Strong organizational skills
Ability to multitask in a fast-paced environment
Flexibility to adapt to changing priorities and customer demands
Comfortable working in a sales-driven environment and collaborating with the sales team
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Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Internet Publishing
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