Provide customer service and sales-oriented interface with all outside consultants, distributors, users, representatives, prospects, and internal personnel
Preferred Requirements
Associate’s or bachelor’s degree in Business, Sales, Marketing or Related Field
Familiarity with MRPII
Required Education / Experience / Skills
High School Diploma or GED Equivalent
Experience Working in a Fast-Paced Environment
Customer Service Experience
Excellent Verbal and Written English Communication Skills
Essential Duties & Responsibilities
Ensure customer satisfaction through service level measures and targets
Ensure timely and accurate shipments, expedite internally, and communicate accurate dates to customer
Resolve issues (short or mixed shipments, quality issues, on time) per SLA standard
Manage the process of returns, debits, and credits within required policy
Key interface between the customer and internal departments (manufacturing, materials, planning, shipping, and billing) and coordinate activities between the customer, sales, and other functional areas of the business to meet organizational goals as well as ensure timely and accurate order shipments to the customer
Enhance sales through the application of product knowledge and understand delivery capabilities
Ensure that sales orders and EDI (Electronic Data Interchange) orders are verified and accurately entered, tracking errors, and initiating preventive steps, handle cancellations, debits, and credits
Maximize the integration of MRP (Material Resource Planning) system tools into all areas of company daily activities
Execute assigned customer service campaigns to plan
Answer questions on issues outside of normal guidelines, terms, and conditions
Verify that all department processes and procedures are documented and executed correctly, and that individual(s) are trained and cross trained as necessary to execute all customer service functions
Enter & maintain case documentation for all incoming Customer Service transactions to standard procedures
Responsible for adherence and knowledge of all ISO processes, procedures, flowcharts, and quality policy
Other duties may be assigned.
Level of Supervision
Moderate Direction
Supervisory Responsibility
None
Training and Development
You are expected to participate in training and development activities throughout your employment with the company to ensure the excellence of the performance of your assigned duties.
Travel Requirements
Ability & Willingness to travel 10%
Technical Skills
Microsoft Office Proficient
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Appliances, Electrical, and Electronics Manufacturing
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