Customer Service Associate

Customer Service Associate

About Us

We are a well-known and well-established global brand who has been operating in the Swiss watch industry for over 45 years. The Geneva-based brand belongs to a small circle of Swiss watchmakers still in family hands. This company is built upon the core values of family, creativity and craftsmanship.

This position will be based in office at our New York City Location.

Description:

As a customer service associate, you will manage customer concerns with the objective of maintaining positive customer relationships with our organization. You will interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual.

Job Responsibilities:

• Handle specific Inbound/Outbound calls from customers and vendors

• Acquire detailed knowledge of product ranges and services to provide excellent service

• Provide excellent customer service, negotiation, and interpersonal skills, with the ability to recognize and support the specific needs of the most vulnerable customers

• Respond to customers through a variety of channels including telephone (both inbound and outbound), internet, and written correspondence as appropriate

• Serve customers across the product portfolio and resolve a wide range of common inquiries

• Working with a team of CSRs and other departments to find appropriate solutions

Job Requirements:

You have…

• Independent work ethic demonstrating efficiency, organization and flexibility with the ability to work well within a team

• Strong Problem-solving skills

• Demonstrated attention to detail

• Excellent verbal and interpersonal skills