Customer Service Agent - Starting at $17.00/hour - Remote

Employer Industry: Healthcare Services

Why Consider This Job Opportunity

• Starting salary up to $17.00/hour
• Opportunity for career growth within the organization
• Remote work from home position with benefits
• Structured work environment with provided equipment
• Medical, dental, and vision insurance, paid time off, 401k match, and more
  
  

What To Expect (Job Responsibilities)

• Receive incoming calls or emails from members, pharmacies, doctor's offices about requests for information on medication and benefits
• Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member
• Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA
• Other duties as assigned
  
  

What Is Required (Qualifications)

• High School Diploma or GED is required
• 1 year of customer service experience
• Must be eligible to work in the United States without need for work visa or residency sponsorship
• Strong PC Skills with ability to navigate multiple software systems simultaneously
• Strong communication skills with focus on professional demeanor and empathy
  
  

How To Stand Out (Preferred Qualifications)

• Call center experience in the Healthcare industry
• Work from home (remote) experience
• Fluency in Spanish
  
  

#HealthcareServices #CustomerService #CareerGrowth #RemoteWorkOpportunity #StructuredEnvironment

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