Customer Retention Specialist

Precision Today has an immediate opening for a full-time Membership & Quality Assurance role based out of our Franklin Park office. The Customer Retention Specialist role will be responsible for reviewing and ensuring that all jobs are booked correctly within the parameters to effectively contribute to the overall performance and production from technicians. This role will work to assist in overseeing memberships within the organization; ensuring enrollment, payment method, and services are set up correctly following sales of membership. The role will work closely with our accounts department to ensure that deployment of auto billing for memberships is set up correctly.

Monday-Friday (9AM-5PM)

Pay $16-$18 hourly (**Bonus Structure based on KPI)

Job Requirements

• Ability to follow processes
• Goal oriented
• Strong communication within organization and with clients (as needed)
• Must be able to commute to Franklin Park office
  
  
  

Responsibilities

• Review booked jobs and ensure that all components are set correctly to ensure efficiency and effectiveness for teams that follow
• Review membership sales and ensure that setup and payment is correct
• Run reports to identify errors in booked jobs/sold memberships to communicate with coordinating managers for improvement
• Take Inbound and Outbound calls
  
  
  

Qualifications

• Experience in industry (preferred)
• Experience with Service Titan (preferred)
• Bonus structure based on adjusted/saved memberships and/or overall **department/company wide goals.
• Running reports based on jobs that have been quality checked and revenue generated.
• Work closely with the lead installer and installation manager, you will help the team complete jobs on time and under budget, helping achieve the company’s financial goals.
• Professionally answering the phone in a polite, friendly manner.
• Calling customers to set up equipment installations
• Schedule and dispatch jobs for the installers and apprentices
• Know how to establish customer rapport to ensure highest levels of satisfaction.
• Make sure all equipment is ordered and ready for each job, adhering to quality checklist.
• Participate actively in all formal exercises and on-the-job training
• Assist in completing accurate and timely paperwork.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• High integrity with advanced social skills and ability to make solid connections.
• Strong desire to be a better at your job tomorrow than you are today.
• Personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.
  
  
  

PAY TRANSPARENCY

The starting hourly rate for this opportunity ranges from $20 - $25. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Other rewards may include incentive plan opportunities and annual bonus eligibility. We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. Please note that the compensation information is a good-faith estimate for this position. It assumes a rate based on location and experience.

ACKNOWLEDGEMENTS

We are an Equal Opportunity Employer / Disability / Veteran.