The Customer Product Specialist is responsible for receiving and responding to customer needs and requests, problem solving and/or coordinating resolutions of issues, keeping customers informed of product status, linking production, and supporting activities with customer requirements and negotiating changes.
Vanguard EMS, Inc. is in the service business. Even with Vanguard's state of the art technology, vast manufacturing capability, and leading-edge information tools, we wake up every day thinking about how best to serve our customers, suppliers, and the communities in which we live.
What you'll do:
Manage transactions for customer NPI process; collect and audit all needed information from customer
Initiate NPI's and CO's in Agile
Conduct NPI meetings to plan introduction of product
Conduct first-article debrief and convert product to production status
Receive and audit engineering change orders from customers
Coordinate business analysis to determine best timing and potential impact of CO
Coordinate effective implementation of CO's and product phase-out process
Issue and control Return Material Authorizations (RMA's) for warranty returns
Issue, quote, coordinate and control product projects for non-warranty
Coordinate and communicate with customer regarding customer-owned equipment
Establish and maintain master customer files
Responsible for set-up and maintenance of all part, BOM, point-of-use, and product pricing data
Cross-training in other accounting functions for role coverage and perform other duties as assigned
Requirements
What you'll need:
Advanced proficiency in computer systems, including Microsoft Excel (vlookups, etc), Office, Outlook
Good overall understanding of circuit board assembly manufacturing processes and systems
Knowledge of Documentation Control and MRP Systems
Ability to work in team environment with customer order management, buyers and production personnel
Good communication skills - both written and oral, for internal and customer communication required
Ability to make commitments and provide visibility of progress
Positive attitude, and ability to work well under deadlines in a dynamic work environment
Service-orientation and ability to negotiate with customer and internally to provide excellent service
Education And/or Experience
High School Diploma, GED or equivalent
Preferred Qualifications
Previous customer service experience in a manufacturing environment
The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
This Job Posting is not intended to be an all-inclusive list of all the responsibilities associated with this position. Management reserves the right to modify and assign other duties as necessary
Benefits
Employees enjoy a highly competitive benefits package including:
Medical, Dental & Vision
401K (with employer match)
Paid time off
Paid holidays
Profit sharing
Seniority level
Associate
Employment type
Full-time
Job function
Project Management
Industries
Primary and Secondary Education and Non-profit Organizations
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