The position will interface with key stakeholders (regional business units, distribution operations, and business unit supply chain) and facilitate the efficient & timely flow of orders across the supply chain network by resolving discrepancies.
The position will report to the Supervisor, Order Management.
Follow established procedures, practices, and policies for functional units and the quality systems.
Ensure adherence to regulatory business and department guidelines, policies, and procedures.
Resolve sales order issues to ensure accurate order fulfillment.
Work with distribution centers to support on-time delivery and other company key performance indicators.
Meet or exceed established order accuracy and turn-around standards.
Handle all customer contacts professionally and courteously.
Compose accurate, prompt, and appropriate replies to all customer contacts.
Maintain up-to-date, comprehensive knowledge of business unit and regional services and products through participation in training, meetings, coaching, and feedback sessions.
Manage short-supply situations, backorders, and manual allocations as required.
Input and manage orders for exception products requiring special handling.
Ensure that all potentially serious incidents are raised to the appropriate levels of management.
Ensure orders are accurate and released in alignment with service level agreements.
Modify orders in the ERP systems, warehouse management and transit management systems per regional requirements.
Experience:
Minimum of 1 year experience with ERP system(s).
Minimum of 2 years’ experience in a similar role (export, logistics, order management, customer service).
Minimum of 2 years' prior experience in a related industry (i.e., medical device, healthcare supply chain, pharmaceutical).
Competencies:
Team player with impactful verbal and written communication skills.
Ability to influence without authority.
Strong customer focus and a track record of implementing best-in-class service levels.
Ability to build strong relationships with relevant stakeholders.
Skillful at setting priorities, meeting deadlines, and managing multiple tasks.
Versatile learner with the ability to function in a changing environment.
Action-oriented and results-driven, independently seek continuous improvement opportunities.
Must be self-motivated and can be productive with little or no direct supervision.
Proficiency in standard business computer software applications (MS Word, Teams, PowerPoint, Outlook).
Beginner to Advanced Microsoft Excel skills preferred.
Education:
A high school diploma plus 3 years of experience.
Seniority level
Entry level
Employment type
Contract
Job function
Other
Industries
Information Technology & Services
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