Customer Operations Coordinator - Operations

Are you ready for the Most Impactful Work of Your Life?

Signant Health is a global evidence-generation company. We’re helping our customers digitally enable their clinical trial programs, meeting patients where they are, driving change through technology and innovations, and reimagining the path to proof.

Working at Signant Health puts you in the very heart of the world’s most exciting sector - a high-growth, dynamic company in an extraordinary industry.

Where do you fit in?

We are looking for a Customer Operations Coordinator who supports internal and external customers to ensure electronic devices are managed effectively throughout the operational process on behalf of client sites managing clinical trials.

Responsibilities

• Manage Sales Orders to ensure accurate creation and clarity of information for teams within the configuration center
• Attend project kick off meetings and client calls, as required
• Point of contact for Client Services queries or questions
• Responsible for generating internal export documentation
• Responsible for ordering printed materials on behalf of clients, as directed by Client Services
• Liaise with Client Services and external service providers to manage and communicate any shipment delays
• Promote continual improvement within the Customer Operations area
• Other responsibilities as required
• The individual is responsible for managing client expectations on device shipments and inventory
• They will have influence on the financial accountancy of the business by ensuring good practices are followed
• They will be able to influence good practice and ensure customer expectations are met, if not exceeded
• They will have limited direct Client contact, however; will be expected to be a source of information and expertise to provide best practice guidance
  
  

Experience And Skills

• Adherence to site Health & Safety
• Accurate data entry and computer skills
• Excellent written and verbal communication skills
• Excellent organization skills with the ability to prioritize
• Must be able to deal effectively with all levels of the organization
• Must be a team-oriented person with a “can do” attitude.
• Understanding and/or experience of clinical trials / pharmaceutical industry is an advantage
• Minimum education: High School graduation
  
  

We would be thrilled if you also have:

• Experience of fast paced customer services environment
• Experience of a warehouse environment
• Experience in import / export of pharmaceuticals or electronic devices
  
  

And finally, here are the ways of working that will help you succeed at Signant:

• You have a constructive can-do attitude and can adapt quickly to change.
• You’re motivated by working in a fast-growing global company.
• You’re self-driven and active and continuously want to learn new things.
  
  

Does this sound like something you’d like to explore ? Then we’d love to hear from you !

Please apply below.

We review and respond to every application; keep an eye on your inbox for our reply.

Please note that Signant does not accept unsolicited resumes from third-party vendors.

At Signant Health, accepting difference isn’t enough—we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

Apply Now