Customer Operations Associate

Whether they’re building great payment software or collaborating with a client, every CardFlight employee is committed to empowering small businesses to accept electronic payments with ease. Our team works primarily remote in over 25 US states and is passionate about delivering easy to use software to help small businesses accept payments from their customers. Joining our team means that you will be part of a fast-moving company, work collaboratively with others, and have a direct impact on making payments simpler for small businesses.

We’re currently looking for a Customer Operations Associate that will take a key role on our location-neutral team. This person enjoys working collaboratively and actively engaging in a team environment, and is committed to providing our customers a stellar experience.

Associates will work an assigned schedule with some weekend and holiday shifts.

What You’ll Do

Customer Support

• Support existing SwipeSimple product customers by managing all inbound phone and email contacts
• Address, resolve, and record any customer issues that arise pertaining to product usage, technical support, merchant onboarding and general account satisfaction
• Accurately and professionally record notes for each customer contact
• Identify customers’ needs, provide troubleshooting support and offer solutions
• Own cross-functional efforts to solve all support inquiries
• Become a subject matter expert in the SwipeSimple Product line, continuously learning all new product features as they are released
• Collaborate with the Engineering team to increase efficiencies around resolving customer issues and technical issues
• Work together as a team to identify customer trends and implement new processes
• Meet personal/team qualitative and quantitative targets

Team Engagement

• Get involved with company-wide meetings and outings
• Become immersed in the payments industry

What You’ll Bring to the Table

• 1-2 years of customer service experience
• 1-2 years in an inbound customer contact center
• 1-2 years experience with software product support
• Superior organizational and time management skills
• Exceptional verbal and written communication skills
• A positive, confident, upbeat and friendly personality
• Ability to remain calm under pressure
• Creative problem solving and technical troubleshooting skills
• Keen attention to detail
• Passionate about continuously improving the customer experience
• Prior experience using a CRM Software Suite

Why You’ll Love CardFlight

• Location-neutral work environment
• Home-office equipment stipend
• Flexible paid time off
• Employee Engagement (Lunch & Learns, team building events)
• Learning & Development culture
• Comprehensive health benefits
• Competitive compensation and company ownership/stock options
• And more!!

Our signature product, SwipeSimple, is used by 125,000+ small businesses across the country. SwipeSimple is a software solution that enables small businesses to accept payments seamlessly via phone, tablet or computer. SwipeSimple is sold through a partner network comprising financial institutions, merchant service providers, and independent sales organizations. The solution is also sold directly by CardFlight through SwipeSimple Connect.

The standard annual base pay range for this role is $45,000-$55,000. In addition to a competitive base salary, this position is also eligible for cash bonus and equity awards based on factors such as experience and performance. At CardFlight, we lead with respect for one another, our customers and business partners, vendors, and prospective employees. Our objective is to ensure CardFlight team members are passionate about the growth of our company, supported in their personal growth and development, and connected to their colleagues. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.