Rapsodo's headquarters are situated in Singapore, complemented by offices strategically positioned across the United States, Turkey, and Japan. Rapsodo is more than sports technology and data analytics. It is the undisputed leader in affordable, pro-grade technology for athletes looking to get more out of their game.
Current partners include Major League Baseball teams, USA Baseball, Golf Digest, PGA of America, and over 1000 NCAA athletic departments.
Are you an expert at research, deriving insights and recommendations based on customer research? Are you a sports fan and looking to apply your research expertise?
At Rapsodo, we are looking for passionate, driven and independent individuals to join an entrepreneurial and growing company. The Customer Insights Manager will lead and execute our Customer Research function to deliver insights that help us continue delivering innovative services to our athletes and coaches.
Join Team Rapsodo in defying limits and unlocking limitless potential, one data point and one heart-felt success story at a time.
Powered by Athletes who get it, and Engineers who can do it.
Key Responsibilities
Develop a customer research and insights approach that helps support our strategies and objectives
Define research objectives and strategies in partnership with your stakeholders
Develop and execute a research plan
Conduct product analysis using usage behaviors, customer sentiment, and user surveys
Build and execute customer survey strategy to collect customer feedback
Be the customer voice champion ensuring that we put our customer first
Organize and lead customer visits, including cross functional representation across the company
Requirements
Bachelor's Degree required; MBA preferred
5+ years of experience
Ability to multi-task, prioritize and delivering results in fast-paced environment
Ability to take initiative, be proactive and problem-solve
Customer driven and consumer focused
Excellent communication, prioritization, organizational and teamwork skills
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Marketing and Sales
Industries
Primary and Secondary Education and Non-profit Organizations
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