Customer Insights Analyst

Job Summary:

We are looking for a driven, early career individual, with a passion for analytics and innovation to join us in turning the largest cardiovascular database in the US into meaningful and impactful insights. As the Customer Insights Analyst, your success will be measured by the quality and actionable nature of our analytics deliverables to hospital customers. Your contributions will have the ability to save real patients’ lives and propel egnite to the next state of evolution.

The ideal candidate has 2-3 years of experience in a customer-facing post-college role, an eye for detail, and a quantitative and creative mindset. This individual will bring their executive communication skills, strong work ethic, and team-player attitude to help tackle any task from the most strategic customer presentations to executing on the nuts and bolts of our ‘get it done’ culture. No day is the same at egnite!

Duties and Responsibilities:

• Content creation for our customer presentations, translating clinical needs into meaningful analysis from Excel to PowerPoint
• Strategic thinking to generate impactful customer insights that benefit patients and hospitals
• Clear communication of data to our clinical client success team, ensuring they're equipped with the necessary detail to support groundbreaking insights in customer meetings

This role requires privileged access controls for critical systems or data, ensuring that only authorized employees have access to sensitive information to help prevent data breaches and unauthorized access to sensitive information.

Education and experience:

• A bachelor’s degree in a business or quantitative field – commerce, economics, statistics, finance, accounting, mathematics
• 2+ years of experience in a client-facing consulting or customer advisory role
• A passion for making a difference in the world – in our case, helping patients
• A talent for data driven story-telling and executive message development
• Excellent written and verbal communication skills
• Exceptional customer management skills, previous sales or client services experience a plus
• Natural curiosity, eagerness to learning, and willing to self-study to gain expertise in cardiovascular clinical and hospital administration topics
• Team player excited by the prospect of shared successes in collaboration with our clinical client success team and hospital customers
• Strong attention to detail and organization skills
• Proficiency in Microsoft Office Suite especially PowerPoint, Excel, and Word
• PowerBi/SQL/Databricks skills a bonus
• Location flexibility within the United States, with occasional travel (up to 5%) to our headquarters in Orange County or to support customer presentations
• Work authorization in the United States

egnite is a rapidly growing digital healthcare company dedicated to improving care for heart disease patients. Our vision is to create an evolved healthcare landscape in which data, technology, patients, and clinical expertise are at the intersection of healthcare transformation - simply put, we want to improve the care for every heart patient across the US.

At egnite, we take security seriously, and it plays a role in all jobs within our organization. We believe that every employee has a responsibility to help maintain a secure and safe work environment, protect our company’s assets and reputation, and safeguard our customers’ data and privacy. Therefore, all employees are expected to comply with our security policies and procedures, and to report any security incidents or concerns promptly.

Please note that some positions may require additional security clearances or certifications, depending on the nature of the job and the level of access to sensitive information. If such requirements exist, they will be clearly stated in the job description, and all applicants will be expected to meet these requirements as a condition of employment.