Customer Experience Specialist
Job Description:
We are seeking a dedicated and enthusiastic Client Experience Specialist to join our team
in Miami, FL. As a Customer Experience Specialist, you will be the face of the company
for our clients, responsible for ensuring customer satisfaction through exceptional
customer service and experience. You will play a pivotal role in fostering strong
relationships with our clients, understanding their needs, and ensuring that their
interactions with Grip are positive and rewarding. This role requires a proactive approach
to problem-solving, a deep commitment to customer care, and the ability to work
seamlessly with various internal teams to enhance the overall client experience.
Specific responsibilities:
• Serve as the primary point of contact for clients, responding to chats, emails, and calls.
• Build sustainable, long-term relationships with clients and ensure satisfaction by
providing professional client support.
• Collaborate with the operations team on fulfillment requests and warehouse-related
tasks.
• Schedule regular meetings with clients and document these meetings with well-written
notes.
• Identify opportunities to improve the client experience and propose new ideas or
solutions when appropriate.
• Utilize our task creation and project management system to ensure all client requests
are completed on time.
• Handles proactive communication to clients for events impacting orders and on-time
delivery.
• Oversee projects, which include client reports, client onboardings, and claims.
Qualifications:
• Excellent oral and written communication skills.
• Experience in retail/customer service.
• Ability to maintain a positive attitude in any situation.
• Strong attention to detail and problem-solving skills.
• Experience in 3PL, Client Experience, or Account Management is preferred.
• Proficiency in relevant computer applications.
-
Employment type
Full-time
Referrals increase your chances of interviewing at Grip by 2x
See who you knowGet notified about new Customer Experience Specialist jobs in Miami, FL.
Sign in to create job alertSimilar jobs
People also viewed
-
Customer Service Representative (CSR)
Customer Service Representative (CSR)
-
Customer Service Manager (Entry Level)
Customer Service Manager (Entry Level)
-
Customer Service Representative-Immediate Hire
Customer Service Representative-Immediate Hire
-
Entry Level Customer Service Manager
Entry Level Customer Service Manager
-
Customer Service Specialist
Customer Service Specialist
-
Customer Service Specialist
Customer Service Specialist
-
Customer Service Representative
Customer Service Representative
-
Customer Service Representative
Customer Service Representative
-
Customer Service Representative
Customer Service Representative
-
Customer Service Representative
Customer Service Representative
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub