Customer Engineer

Customer engineer – Contract – NYC – $27.00 - $28.00/hr.

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Customer engineer in NYC.

Role Description

• Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.

• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.

• Document and reports on work completed to ensure compliance with Company and Customer Procedures.

• Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.

• Provide customer service to internal and external customers to ensure consistent experience.

• Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.

• Able to follow instructions and procedures

• Proven experience in IT Desktop Service environment.

• Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role

• Demonstrates an organized approach to work.

• Demonstrates customer service abilities

• Routine administrative skills

• Good interpersonal skills, basic literacy and numeracy skills

• Demonstrates awareness of health and safety at work.

Skills & Requirements

-3+years of Help Desk experience in an enterprises environment

-Troubleshooting hardware and software

-Experience working in a ticketing system

-worked within Active Directory

-Excellent communication and customer service skills

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.

We also believe that actions speak louder than words.

In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.