Customer Business Manager, Walmart

OVERVIEW

Naterra is a US sales and marketing company with an established portfolio of products including but not limited to HBC, Baby Care and Personal Care Categories. Working at Naterra you will get the opportunity to work in a diverse environment with a team that is committed to manufacturing personal care products of the highest quality. At Naterra we believe that everyone deserves self-care without compromise.

GENERAL DESCRIPTION

Do you have experience in Consumer-Packaged Goods (CPG) and feeling up for a new challenge and an opportunity to advance your career?

At Naterra our core values are Candor, Teamwork, and Innovation and we expect team members to bring these skills to the work that they do. If you have a strong work ethic, critical thinking skills, and are an excellent communicator then we may have the perfect opportunity for you!

We are looking for a Customer Business Manager to help support accounts within our portfolio, as well as new business development. On the Naterra Sales Team you will be able to own and influence the relationship with some of our top retailers like Walmart, Target, Ulta & Amazon. You will be a valuable team member that supports the National Account Manager experimenting with assortment, data analysis, and the development of promotional strategy. This role presents an opportunity to collaborate and grow within the organization.

RESPONSIBILITIES AND ESSENTIAL DUTIES

• Responsible for building partnerships and facilitating a superior customer experience by ensuring alignment and execution against mutually agreed upon goals and business plans for Naterra, Retail Partners, and Broker/Distributors.

• Ability to understand multiple retailers go-to-market strategies – as evidenced by the ability to shift strategies and solutions as required.

• Provide ongoing tracking, analysis, and measurement of business trends and growth opportunities.

• Resolve customer service issues and build strong relationships.

• Manage and deliver against P&L targets to ensure financial objectives are achieved.

• Help support the execution of strategic planning through a closer collaboration and partnership with all buying teams.

• Forecasting shipment and consumption patterns aligned to Naterra’s Fiscal Year planning calendar.

• Help manage/ analyze trade funds to efficiently drive the business.

• Support promotional strategy to help maximize sales opportunities.

• Sales and analytical support to help in preparation for all line reviews.

• Take active role in preparing and providing quarterly business reviews both internally and with the retail customer.

• Additional responsibilities as assigned by National Account Manager.

WHAT YOU’LL BRING

We’d love to see candidates who have:

• 3-5 years working in the Consumer-Packaged Goods (CPG) industry in Sales, Category management, or Customer/ Account Management.

• Bachelor’s Degree

• Analytic experience and curiosity for the business.

• Strong problem-solving capabilities and a track record to finding solutions to complex problems.

• Knowledge and general understanding of CPG industry.

• Experience working within a P&L scorecard and tracking trade spend.

• Proven customer management experience- as evidence by previous roles with responsibility for customer strategy and execution.

• Excellent knowledge of sales analysis and metrics including retailer specific POS systems, Syndicated data sources like Nielsen, IRI, Numerator, or Tableau.

• Critical thinking skills, not limited to piecing together data analysis to help create a sales story that is relatable to the specific retailer.

• Strong communication and presentation skills with the ability to tell a cohesive, fact-based sales story.