Nimble is a robotics and AI company building end-to-end autonomous logistics to enable fast, efficient, and sustainable commerce. We’re developing generalized robot intelligence and building general-purpose logistics robots, the first in the world capable of performing all core warehouse functions.
Our mission is to empower and inspire mankind to accomplish legendary feats by inventing robots that liberate us from the menial.
Our long-term vision is to invent the Autonomous Supply Chain – everything from the inside of factories and warehouses to your front door – using next-gen intelligent robotics to deliver faster, more efficient, and more sustainable commerce.
We were founded from the AI labs at Stanford and Carnegie Mellon. We’re backed by the world’s most prestigious investors as well as AI and robotics legends like Marc Raibert (Founder of Boston Dynamics), Fei-Fei Li (Chief Scientist of AI at Google, Director of Stanford’s AI lab), and Sebastian Thrun (Founder of Google X, Waymo, Kitty Hawk, and Udacity)!
https://www.youtube.com/watch?v=e3XPfrlkO7s
Nimble's Core Values
Be relentlessly resourceful - Find a way to make the impossible, possible. Do whatever it takes.
Be legendary - Be the best at whatever it is that you do. Leave your mark. Motivate and inspire others.
Be humble - Leave your ego behind. Have a growth mindset. Learn and improve yourself every day.
Be dependable - Take ownership and deliver. Be loyal to your team and Nimble's mission.
About The Role
This role reports to the VP, Fulfillment Operations. It is based at the warehouse and is an on-site role. This role is critical to helping Nimble continue to provide best in class customer support and operations. The ideal candidate will be required to have a blend of both strong administrative and customer facing skills as well as ability to understand operational flow, execute operational tasks and support overall day to day operations.
Responsibilities
Transition post on-boarding as the primary point of contact customer relationship, promptly responding to questions, concerns, requests, resolving customer inquiries professionally and promptly
Both through ad hoc communication as well as through Nimble support portal
Own customer support portal experience including working with development team to iterate and make improvements based on needs and customer feedback
Resolving inquiries will require the C&OS to actively be in the warehouse on a regular basis
Own any meetings with customers including agenda, action items and communication internally and externally with excellent follow up to all stakeholders
Escalate customer concerns promptly to management and participate in proactive problem solving
Produce, maintain and circulate reports for both customer and operations as required/requested including SLA reporting internally and externally
Create Business Review presentations at appropriate cadence to maintain engagement with customers
Support operations in executing customer goals and maintaining required Service Level Agreements (SLA) by:
Proactively review customer inbound, outbound and inventory data on a daily basis including discrepancy investigation both systematically and physically in the warehouse
Working on the warehouse floor as a back up supervisor when required
Reviews and assures that all billing is accurately captured to ensure accurate invoices
Maintains documentation as it relates to specific customer processes or procedures
Train associates and team members on new operational processes
Make suggestions for operational process improvement and initiatives and work with data and integration team to streamline and improve integration, on-boarding and transition post go live
Other tasks as assigned
Basic Qualifications
1+ Year in a customer service facing role
2+ Year of warehouse experience in e-commerce fulfillment or equivalent operations experience
Strong problem solving skills and ability to learn independently
Ability to work in fast paced, highly fluid and ambiguous environment
Highly organized with excellent time management and follow through skills
Strong written, verbal and interpersonal communication skills
Ability to prioritize many incoming requests and competing priorities
Strong google suite, Gmail, Slack skills
Must have the ability to utilize sheets, docs, slides
Preferred Skills And Experience
Inventory management experience
Understanding/experience working with Warehouse Management Systems
Experience working with Salesforce
Additional Requirements
Must be able to stand/walk for up to 10-12 hours.
Must be able to lift and/or pull 50 lbs. without restriction.
Regular bending, lifting, stretching and reaching both below the waist and above the head.
Walking in the Distribution Center and around the area with great frequency
Should be able to work in environments with variable noise levels, lighting conditions and temperature variation and able to access all - areas of building without limitations.
Ability and availability to work irregular or extended hours including nights, weekends and holidays as needed
Culture
We embrace challenges and strive to make the impossible possible each day. We’re not in this to do what’s easy or to be mediocre. We want to create something legendary and leave our mark on the world. We’re ambitious, we’re gritty, we’re humble and we’re relentlessly resourceful in pursuit of our goals. If this sounds like you then you might be a great fit!
Nimble Robotics, Inc. is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the basis of race, color, religion, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, age, military or veteran status, or any other characteristic protected by applicable state, federal or local laws.
Nimble’s Benefits
Flexible PTO
Enjoy the time you need to travel, rejuvenate, and connect with friends and family.
Health Insurance
Nimble provides medical, dental, and vision insurance through several premier plans and options to support you and your family.
Paid Parental Leave
Enjoy paid bonding time following a birth.
Commuter Benefits
Take the stress out of commuting with access to fully-paid parking spots.
Referral Bonus
Get a cash bonus for any friend or colleagues that you refer to us that we end up hiring.
401k
Contribute towards a 401k
Equity
Be an owner in Nimble through our equity program.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Transportation, Logistics, Supply Chain and Storage
Referrals increase your chances of interviewing at Nimble by 2x