TekWissen Group is a workforce management provider throughout the USA and many other countries in the world.
Job Title: Customer Advocacy and Community Manager
Location: San Jose, CA, 95002
Duration: 12 Months
Job Type: Contract
Work Type: Remote
Job Description
The Corporate Marketing team is looking for a part-time Customer Advocacy and Community contractor to develop content, moderate the community and support our Customer Advocacy Champions program to increase customer engagement, loyalty adoption, and advocacy.
You will partner with Product Marketing, Customer Success, Sales, Comms and our Creative teams to facilitate the amplification of the voice of the customer. You will help support future stages of integrated marketing experiences across our entire ecosystem of prospects, customers, and partners.
The ideal candidate should have a customer-first mindset and understand the behaviours, needs, and touchpoints that contribute to successful customer journeys from awareness and consideration through to renewals and advocacy.
This role requires a self-starter mindset to impact growth of our community of brand advocates.
As a high-level individual contributor, you will work to support brand objectives and deliver our vision through authentic programs and content.
List Of Responsibilities/Duties
Undertake community and marketing initiatives to help achieve business goals, such as day-to-day community moderation, content development, and advocate recruitment
Collaborate with design and writing teams to produce high-quality content, including webinars and case studies
Execute on robust content calendars and production schedules for recurring initiatives and product launches, ensuring content is updated on a regular schedule
Collaborate with teams across the org to ensure consistent and accurate content messaging
Understand client's SMB audience and finance leader personas, segments, and verticals
Stay up-to-date on Community tool, best practices, and competitive activity to best use technology and trends
Support building a healthy customer advocacy pipeline, recruitment, engagement and request fulfillment process
Capture pre-interview notes on each customer, their business and how client solutions have helped them succeed
Technical Skills
Must Have
Asana
Google Docs
Google Sheets
Google Slides
Google Workspace
Nice To Have
Community Engagement
Community Manager
Customer Advocacy Manager
Manager Customer Reference Program
Marketing & Community Manager
TekWissen® Group is an equal opportunity employer supporting workforce diversity.
TekWissen is an emerging global human capital, recruitment and IT services organization. Operating since 2009, we draw upon more than a decade of staffing experience to deliver critical talent acquisition solutions and IT engagements for our clients. We’re founded on a culture that is passionate about delivering tailored solutions, that create lasting partnerships.
Our global footprint covers six countries: United States, Canada, Australia, India, United Kingdom and the Philippines. This allows us to work in close partnership with organizations and manage everything from global talent needs with demanding resourcing strategies, to single sites with lower recruitment volumes.
TekWissen® is an equal opportunity employer supporting workplace diversity.
Seniority level
Mid-Senior level
Employment type
Part-time
Job function
Marketing and Sales
Industries
Staffing and Recruiting
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