The Customer Account Specialist is the central point of contact for external Customers and the Rieke organization. They are the Voice of Rieke. The Specialist is self-motivated, self-directed and will excel at the responsibilities outlined below. The Customer Account Specialist takes the lead on customer purchase orders and initiatives for each assigned account and communicates customer-specific expectations with cross department resources (i.e engineering, production and quality). This will include order management, standard quoting, logistics/supply chain, and invoicing for each unique customer. The Customer Account Specialist ensures the infrastructure is in place with meeting preferably exceeding the customer expectations. This position requires the ability to resolve difficult and complex issues and to work with cross-functional departments.
Qualifications
Qualifications and Skills:
Bachelor’s degree preferred or 5 years equivalent experience in like field
2-5 years’ experience in Sales, Customer Service, Marketing or Finance preferred
Proficient in Microsoft Excel and the Office Suite.
Experience in Syteline or equivalent MRP system a plus
Strong customer focus with the understanding of how you will influence loyalty and customer experience through actions
Demonstrated analytical and project management skills
Skills
Excellent communication and customer experience skills
Aptitude for working collaboratively and cooperatively in a team environment.
Continuous Improvement focuses
Demonstrated organizational skills
Demonstrated sense of urgency, flexibility and adaptability
Results driven and understands the link between action and results
Proven ability to multi-task under a fast-paced and sometimes high stressed environment
Willing to meet and exceed customer expectations on a daily basis with willingness to “own” situations as they arise.
Limited travel may be required to establish and maintain customer relationships – less than 5%
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Packaging and Containers Manufacturing
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