All candidates must be located in Florida or be willing to relocate to Florida.
Packback’s mission is to empower every student to be fearlessly curious and find their unique voice.
These few words shape everything we do at Packback from the smallest decision to the largest. Over the last decade since our company’s founding, our team has seen first-hand the power of giving students intentionally designed spaces in their learning experience to be autonomous and curious. We have also seen the incredible benefits of using AI technology to shorten feedback loops and help students revise their work before they submit.
Packback is a pedagogy partner that uses technology as a “means to an end” to shorten feedback loops for students and instructors, improve writing and critical thinking skills, and cultivate student-centered, trust-based educational learning environments.
Who we are
Packback team members are passionate, mission-driven lifelong learners. Many of us spent time as educators in classrooms and have experienced first hand just how draining the day to day of educating can be. We have seen the gap between the most and least prepared students grow wider every year. The pressure to close that gap has once rested directly on our shoulders, and we understand the enormous cost of addressing that gap, and also not addressing that gap.
Some of us were intrinsically motivated students, the “teacher’s pets” who never want to stop learning. Some of us were the distracted or unmotivated students who wished their instructors would have adopted the pedagogy behind Packback. But all of us share a passionate commitment to our purpose.
Job Description- Client Success Specialist
The Enterprise K12 Client Success Specialist will drive relationships between our current K12 institutional partners and Packback by supporting instructors in utilizing online discussion to empower student inquiry and critical thinking. Your role will focus on getting new instructors started on Packback and retaining our current teachers through these relationships and growing our user base at your accounts. You will work closely with the team’s Account Managers who will ensure that your actions align with the needs of the Account to meet renewal or upsell criteria. You will conduct outreach to instructor prospects to progress their understanding of Packback and gain commitment for adopting Packback within their courses.
You will be involved in driving client satisfaction by providing onboarding and course setup services and instructional support, analyzing student engagement metrics, and serving as a responsive liaison between Packback and our institutional partners. You will also help scale adoption of Packback by identifying growth opportunities within your client institution accounts, building relationships and presenting to key department-level and academic technology stakeholders. You will be responsible for managing multiple partnerships while aligning our platform to meet faculty members’ course objectives and institutions’ strategic goals.
This role has the opportunity to grow in seniority with further increases to both base and variable compensation, and can also progress into an Account Manager role.
Efficiently managing a pipeline of 125-200 teachers throughout their customer journey.
Retain and grow the customer user base at each account to meet contract expectations and support the Account Manager in contract renewal.
Determine and collaborate with the Enterprise Account Manager on strategies to expand usage through referrals, outreach, etc
Plan and conduct interactive Professional Development sessions and seminars to train faculty and teachers on integrating Packback into their curriculum
Provide 1-1 and group coaching to instructors on pedagogical best practices for leading engaging, equitable discussions in Packback
Identify "champion" users who can serve as peer mentors on advanced Packback features and integration
Tailor training approach based on client educational level, subject matter, and learning objectives
Serve as an ongoing expert resource for troubleshooting implementation issues
Maintain current knowledge on Packback's AI-driven features and UX updates
Collect user feedback to refine training programs and inform product enhancements
Collaborate with marketing and product to capture user stories to deepen partnership of Packback in your territory and in the marketplace
Report on client onboarding success, challenges, and growth opportunities
Travel to to lead onsite training in your territory on the Packback platform. This could be 50% travel largely focused in the Florida area.
Qualifications
Teaching experience in a Florida School District
Client success, sales, or account management experience preferred
Exceptional technology skills with a strong aptitude for mastering new software programs
Strong collaboration skills - the ability to work with a close-knit team to execute on team strategy to ensure we’re hitting team goals
A high level of accuracy and attention to detail
Flexible approach, able to operate effectively with uncertainty and change
Driven, self-motivated, enthusiastic, and with a “can-do” attitude
Strong problem-solving skills
Ability to multi-task and complete tasks quickly and efficiently
Ability to organize and prioritize daily activity
College Degree highly preferred
Experience running school or district wide Professional Development preferred
What you bring to the table
A strong interest in working in an edtech startup environment
Flexible and ready to contribute and test ideas to optimize processes in a constantly evolving organization
Relevant customer service / client success prior experience
Experience in working with CRM software
Values fit - the individual must be aligned with all of our company values, but especially as it relates to:
○ We are fearlessly curious
○ We employ an investor’s mindset
○ We do what we say we will do
Why work at Packback?
Build a meaningful career while innovating the future of education as a part of a company culture that fosters the growth, safety, and creativity of its employees.
Intentional Culture
Packback knows that the single most important part of any company is its people. We take building and maintaining a conscious and intentional culture of open communication, curiosity, and leadership extremely seriously. We work hard to make Packback a safe environment where people can focus on doing great work instead of dealing with drama.
Career Development
Packback’s career development tracks present a unique balance between clarity and guidance around defined paths, and room for our team to forge their own path. Each team has its own career development tracks with support and training, and still allow for customization of these paths to create a role where a team member’s full passions and abilities are put to use!
Thoughtful Benefits
Generous leave policies for welcoming new children or family care
Multiple Health and Welfare Benefit Options (Medical, Dental, Vision)
401k plan (with employer matching)
Flexible + Remote Work Opportunities
Unlimited PTO
Employer Assistance Program (EAP)
Calm and DoorDash subscriptions
Please Note
Applicants must be authorized to work for any employer in the U.S without the need for sponsorship. Packback does not offer visa sponsorship for this role.
Currently we are only able to hire from these states: AL, AR, AZ, CA, CO, CT, FL, GA, HI, IA, IL, IN, KY, MD, MI, NC, NY, OH, PA, RI, SC, TX, VA, WA, WI.
Seniority level
Entry level
Employment type
Full-time
Job function
Education and Training
Industries
E-Learning Providers
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