CSOps Implementation Specialist

Traackr is a global SaaS technology company providing a data-driven influencer marketing platform that marketers use to optimize investments, streamline campaigns, and scale programs. Our customers range from some of the world’s largest companies in the beauty and personal care space to digitally native indie brands, which have all made influencer management and engagement a critical practice of their marketing and advertising programs. We are a remote-first company, and for the folks that like to meet in person, we have offices in San Francisco, New York, Boston, Paris, and London.

At Traackr, we’re lucky to have a team of kind, driven, and respectful humans from around the world. We operate on a culture of mutual respect, with core value pillars including:

• Trust. We earn the trust of our team, customers, creators, and partners through transparency, predictability, and integrity
• Diversity. Bringing diverse perspectives to the table results in stronger outcomes. All are welcome
• Value. Through our words and actions, we strive to create tangible value for our customers and peers. We only succeed when our community succeeds
• Ownership. We lead with action. We take pride in solving the hardest challenges and feel accountable for our commitments
• Mutual success. We share goals with each other and with our clients. Alignment, collaboration, and empathy are the cornerstones of our success
  
  
  
  
  

Our team also loves having fun together, with many employee-led initiatives like the Traackr Summer Olympics annual workout challenge!

We are seeking a Customer Success Implementation Specialist to manage the end-to-end process of Data Lake implementation for Traackr clients. This role is pivotal in ensuring clients can seamlessly integrate Traackr data into their systems. As the Implementation Specialist, you will guide customers through data ingestion and interpretation, helping them effectively utilize the data to meet their business needs and achieve operational efficiency.

The ideal candidate for this position is a strong communicator who can explain technical concepts and provide best practices to technical stakeholders on the client side. They are passionate about solving complex technical problems, demonstrate keen attention to detail, and are committed to team and cross-team collaborations. This individual excels in optimizing tools, resources, and processes to maximize customer satisfaction.

Responsibilities

• Oversee the entire Data Lake implementation process, from initial request to full integration
• Participate in pre-sales product demonstrations, assist in scoping projects
• Work closely with clients to understand their data and use-case requirements, delivering customized solutions that meet their specific needs
• Define and execute delivery and implementation plans, test and troubleshoot final system setup
• Assist clients in comprehending and interpreting the ingested data, offering insights and best practices to ensure they have a positive experience with the product
• Troubleshoot and resolve any issues related to data exports, ingestion, and interpretation of the data within clients’ systems
• Provide training and end-user support during and after the implementation process
• Work closely with the internal product and engineering teams to improve the scale and structure of the data exports to improve client's and internal stakeholder's experience
• Optimize and coordinate the development of shared materials (playbooks, decks, process docs)
• Identify and implement improvements in customer support processes to help achieve operational excellence
  
  
  
  
  

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, Data Science, or a related field
• Minimum 3 years experience in data engineering, data lake implementation, or related roles
• Experience with data ingestion, ETL processes, and data pipeline management
• Familiarity with data visualization tools such as DOMO, Power BI, or Tableau
• Able to manage multiple projects and priorities, ensuring timely and successful delivery of Data Lake implementations
• Effective project manager, pro-active planner, organized, adaptable, and customer-focused
• Stay up-to-date with industry trends and technology advancements
  
  
  
  
  

Nice to have

• Experience with data warehouses like BigQuery
• Proficiency in SQL and scripting languages such as Python or Bash
  
  
  
  
  

Benefits

• Competitive Salary
• Remote Work Options with Hybrid Flexibility and Home Office Set-Up Stipend
• Coworking Office Subscription for Collaborative Spaces
• Comprehensive Health, Dental, and Life Insurance Coverage for You and Your Dependents*
• Open Vacation Policy and Flexible Holiday Schedule to Suit Your Needs
• Paid Parental Leave to Support Quality Time with Your Loved Ones
• Career Development, including Internal and External Training Opportunities
• Benefit programs vary by country/state of residency, are subject to eligibility requirements, and may be modified occasionally. Ask for more details about benefits in your specific region
  
  
  
  
  

This position is 100% remote, with the understanding that occasional in-person attendance may be required for trainings, meetings, and team gatherings, as determined by your manager.

Traackr employs individuals in multiple US states and countries. We use market benchmark data and geographic zones to determine our salary ranges. Your zone's specific pay range is dependent on your location. We encourage you to discuss your zone-specific pay range with your recruiter at Traackr for more details.

Posting Statement

Traackr is an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Unsolicited resumes

Traackr does not accept unsolicited resumes/CVs from headhunters or recruiting agencies sent directly to Traackr employees or through our website. Traackr will not pay fees to any third-party agency or company without a signed agreement with Traackr.

Privacy

Traackr, Inc. has published a Privacy Notice, including CCAP for California and GDPR policies for its UK and European Union subsidiaries, accessible at https://www.traackr.com/privacy-policy.

All questions, comments, and requests regarding data processing at Traackr should be addressed to HR@traackr.com.