Founding CSM

Warmly is looking for someone exceptional to join our growing Customer Success team. Come rock and roll with us!

About Warmly

We are a Series A company (backed by Y-Combinator, Felicis & Sequoia) with a next level techstack & appetite to crush sales & marketing efforts. Having gone 0 to $1M in ARR in a year, it’s now time to scale (check out why customers love us). Because we value transparency so highly, learn more about our revenue, KPIs and value in our CEO’s public Linkedin newsletter here: https://www.linkedin.com/newsletters/7174798574000439296

At Warmly, there is no red tape. We expect every Warmster to come in and break things to help us succeed. New ideas that are data-backed and gut-driven are what make us thrive here.

• Here’s a quick video about *why you should work at Warmly.
  
  

And here are some videos about why you might not want to work at Warmly 🤣:

What do you think? Would you work at Warmly?

If we went back in time, which department would get to live in the Teotihuacán temples 🛕

About The Role

As a Customer Success Manager, you’ll be working full-cycle with 50+ Warmly customers to drive onboarding, implementation, adoption, renewal, and expansion. You will be a consultant for each of your customers, working to understand their problems, identify the best ways for Warmly to help solve them, and help their team augment their sales and marketing workflows using Warmly.

You will work cross-functionally with Sales, Product and Engineering, and this role reports to both one of Warmly’s co-founders as well as Warmly’s Head of Customer Success.

We are looking for a tech-savvy, metrics-driven, highly detailed, stop-at-nothing performer. You must be curious, energetic, honest and motivated by solving big challenges. But most importantly, you must be an owner who cares deeply about customer outcomes. Hard work is not enough. Think about how to make a 10x impact, and apply that mindset in everything you do here.

Primary Duties

• Own onboardings and implementations for new customers
• Work closely with customers to understand their current GTM processes and implement Warmly to successfully augment their workflows
• Drive growth and retention by working with customers through upsells and renewals
• Lead key internal projects for Warmly’s customer success team to level up our organization
  
  

Qualifications

• 2-5 years sales or customer success experience in SaaS or 2+ years in consulting or investment banking
• Experience working at a Series A or Series B startup
• Detailed experience with Warmly’s tech stack (listed below)
• Excellent verbal and written communication skills
• Strong time management and prioritization skills
  
  

The Tech You’ll Be Working With And Manage

• HubSpot
• Salesforce
• Outreach
• Apollo
• Salesloft
  
  

Compensation

This role will be paid at $85,000 - $105,000 per year. The Salary range is $70,000 - $90,000 with the annual commission being $15,000 - $25,000 per year.

Great benefits! At Warmly, you’ll be eligible for benefits such as: medical, dental, and vision insurance, Unlimited PTO, company holidays, parental leave, 401k, home workstation benefit and equity.