CRM Product Manager (Remote)

Overview

Position Overview

The CRM Product Manager is responsible for the development, integration, and implementation of the CRM system that fits the needs of Aveanna’s Business Development Team.

Essential Job Functions

Responsible for implementing and maintaining the effectiveness of our CRM system.

Partner with leaders in identifying process improvement and technology solutions that will meet the team’s needs and priorities.

Train and develop employees on the CRM system.

Provide daily support to users of CRM system.

Work with teams as a Subject Matter Expert to analyze the technical impacts and to propose technical solutions.

Actively lead and participate in change management lifecycle, including implementation, testing, and support.

Proposed initiatives and identify new product development and enhancements to assure we are positioned for success.

Act as a technical expert for the CRM Product, overseeing and approving the major technical decisions.

Requirements

CRM product management experience

Must have experience managing business requirements through all phases of the development lifecycle

Must be able to facilitate meetings and workshops, keeping participants engaged, attaining outcomes and deliverables

Technical skills

Healthcare Experience Preferred

Preferences

Zoho experience

knowledge of Trella Marketscape

Other Skills/Abilities

Must be able to adhere to confidentiality standards and professional boundaries at all times

Must possess a strong sense of urgency and attention to detail

Excellent communication skills both written and verbal

Proven ability to work independently at times and within a team

Demonstrated ability to prioritize multiple tasks to meet deadlines

Demonstrated ability to interact in a collaborative manner with other departments and teams

Physical Requirements

Must be able to speak, write, read and understand English

Must be able to travel

Must be able to lift 50 pounds

Prolonged walking, standing, bending, kneeling, reaching, twisting

Must be able to sit and climb stairs

Must have visual and hearing acuity

Must have strong sense of smell and touch

Environment

Performs duties in an office environment during agency operating hours

Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Vaccination Requirements

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.