Our Crisis Hotline serves as the initial point of contact for the public, clients, community members, and providers. Calls, texts, and chats received through our main crisis number and the 988 National Suicide Crisis Lifeline are managed by Qualified Mental Health Professionals (QMHPs) 24/7, including holidays.
Primary Responsibilities
As a QMHP, your key duties will include:
Handling crisis calls, texts, and chats with compassion and professionalism.
Providing crisis intervention services and conducting risk assessments.
Completing initial screenings to determine the appropriate level of care.
Offering information about our services and making community referrals.
Assisting with training programs as needed.
Connecting callers with appropriate service providers.
These responsibilities are performed under the supervision of a licensed clinician (LPHA) and with a strong focus on customer care. Our team collaborates closely with community partners such as local police departments, medical facilities, and schools to ensure comprehensive support.
Additional Requirements
Maintaining regular, predictable attendance.
Adapting to a flexible work schedule as needed.
Performing other duties as assigned.
Commitment to Diversity and Inclusion
We are dedicated to fostering an inclusive and supportive environment that welcomes diversity in all forms. We broadly define diversity to include race, ethnicity, abilities (mental/physical), gender, gender identity, immigration status, language, religion, sexual orientation, socioeconomic status, veteran status, age, and other groups.
Our goal is to maintain a trauma-sensitive workplace and embrace informed practices that foster a welcoming and supportive environment.
Qualifications
Education:
Required: Bachelor's degree in Human/Behavioral/Social Services or a related field from an accredited college or university.
Preferred: Master's degree.
License
Required: Current and valid driver's license with a clean driving record.
Experience
Preferred: Bilingual abilities and experience in crisis intervention and customer service.
Work Details
Hours: Relief
Workdays: Varies
Workhours: Varies
Salary: $22.35 - $23.47 per hour based on education, plus an additional 10% crisis stipend.
Why Join Us
We have proudly served our community for over 50 years as the largest provider of behavioral health services in the area. By joining our team, you'll engage in rewarding work every day alongside compassionate colleagues. Together, we can make a significant impact on the quality of life for those we serve.
We encourage applicants from diverse backgrounds, including those with experience working with underserved populations such as Asian and Pacific Islander, Black/African American, Hispanic/Latino, and LGBTQA communities.
All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex, or age.
Employment Type: Full-Time
Seniority level
Entry level
Employment type
Full-time
Job function
Health Care Provider
Industries
Human Resources Services
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