Crisis Case Manager

The Inpatient Case Manager will work at the Connections Center to assist individuals throughout their stay. The Inpatient Case Manager will work collaboratively with the interdisciplinary treatment team to assist with admission, coordinate care and discharge planning for patients, their family members, clinics, outpatient providers and treatment teams, and/or other referral sources.

Essential Responsibilities

• Collaborates with the Crisis Therapist, Nursing Staff and Provider to develop and implement an individualized person-centered treatment plan that is appropriate for brief intervention. Completes the signed treatment plan and reviews with each patient and any other involved parties.
• Gathers information from the patient and involved parties to provide a more thorough assessment of what the patient’s immediate needs are for treatment and discharge.
• Actively coordinates care for patients operating with accuracy, compassion and efficiency to ensure services are coordinated with facility staff and outpatient teams/providers. Identifies and addresses any gaps in service needs including social determinants of health (SDOH) for participating parties in service delivery to the patient and makes appropriate recommendations to meet patient’s needs at discharge.
• Collaborates with the interdisciplinary treatment team to engage, monitor and communicate with the patient ensuring safety is maintained while meeting the individual’s needs
• Demonstrates effective engagement skills; inspires hope and promotes recovery and resiliency providing education and community resources based on the intervention provided
• Demonstrates effective documentation skills, ensures all interactions are documented in the designated electronic medical record in accordance with policies, procedures, and industry and/or organizational standards of practice.
• Obtains signatures from patients regarding treatment as necessary
• Models appropriate physical and emotional boundaries with clients and co-workers.
• Provides emotional support to help clients manage negative symptoms and utilize coping strategies to enhance their quality of life and daily functioning
• Maintains a working knowledge of the Title 36 Involuntary Commitment process completing pre-petition screening forms completely and thoroughly as necessary.
• Intervenes pro-actively with clients in situations where clients may be escalating emotionally and/or behaviorally using approved non-violent crisis intervention techniques, including the least restrictive interventions appropriate for the situation
• Attends and participates in shift reports, site meetings, and trainings as mandated by agency policy and procedure
• Communicates effectively and promotes quality service within a compassionate environment by treating clients and co-workers with respect and dignity
• Helps to maintain a clean and orderly environment in all client, staff and facility areas
• Supports a work climate that emphasizes collective team performance and demonstrates Polara Health’s core competencies and values.
• Other duties as assigned
• Minimum qualifications: An Associate’s degree in behavioral health or related field and at least 2 years of behavioral health/case management experience; OR at least 4 years of behavioral health experience
• Preferred Qualifications: 4 Years clinical experience, and/or Bachelor’s degree in related field; knowledge and experience with AZ Title-36 legal process
  
  

Other

• Strong ability to maintain strict confidentiality and handle highly confidential information with professionalism
• Must be able to work independently as well as collaboratively within a team setting
• Must have strong interpersonal communication, problem solving, and teambuilding skills
• Must be detail oriented, have excellent organizational skills and be flexible
• Must demonstrate clinical competencies essential to effective job performance
• Actively participates in performance management and coaching
• Demonstrates respect for consumer confidentiality practices
• Technical, industry specific knowledge about healthcare, behavioral health, crisis services, and clinical standards of practice; this includes knowledge of Medicaid managed care, behavioral health assessment and recovery concepts.
• Ability to work well under pressure in a fast-paced, time sensitive environment with shifting priorities and multiple deadlines
• Show appreciation for and ability to respond to cultural differences, and adjust communication practices accordingly in order to minimize cross-cultural misunderstandings
• Consistent work attendance and compliance with scheduled work hours (excludes approved FMLA absences)
• Responsible for complying with Polara Health’s Corporate Compliance Program as it applies to individual job duties, the department, and the company
• Must comply with all Polara Health policies and procedures
• Exercise due diligence to prevent, detect, and report unlawful and/or unethical conduct by fellow co-workers, professional affiliates and/or agents
• Must possess/maintain a valid driver's license, current automobile insurance and a driving record that meets the guidelines and requirements of the organization
• Must have reliable transportation to oversee programming and/or attend trainings and/or meetings
• Display a positive work ethic
  
  

We Offer The Following Benefits To Full Time Employees

Medical * Dental * Vision * Short and Long Term Disability * Life Insurance * Health Savings Account * Flexible Spending Account * Employee Assistance Program * 401(k) * Up to 3 Weeks of Paid Time Off * 10 Paid Holidays per Year * Shift Pay (for select inpatient positions) * Educational Reimbursement * Employee Wellness Committee and Wellness Portal