Credit Collections Supervisor

Fully onsite for first ~90 days - then hybrid 3 days a week in office.

JOB SUMMARY:

The Credit & Collections Supervisor will be responsible for leading a team of credit analysts and managing all processes associated with collection activity within the accounts receivable department such as sending follow-up inquiries, keeping track of cash receipts and referring accounts to collection agencies. An essential element of this role will include building effective customer relationships and collaborating with internal and external business partners to maintain accuracy. This individual must be able to work in a fast-paced environment where the ability to prioritize is key and teamwork is necessary. This individual must embrace change and be willing to work as a key agent continually improving the credit and collections process. This candidate must possess excellent verbal and written communication skills and express himself or herself in a professional manner.

Essential Functions:

• Lead a high performing team to accomplish the goals and objectives of the credit and collections department.
• Discuss status of significant aged receivable balances with Senior Management.
• Collaborate with internal and external customers to resolve any billing or payment discrepancies.
• Monitor collection strategies to reduce DSO; escalate overdue accounts as necessary to senior management.
• Collaborate with third party credit reporting and legal, when necessary.
• Assist the team in identifying and driving process improvements.
• Adhere to standard work and continuously seek ways to improve and document processes.
• Ensures timely and accurate responses to customer inquiries, questions, documentation issues, billing errors, payment. application errors, disputes, program changes, new sale requests and opportunities.
• Prepare customer account reconciliations, identifying, and tagging disputed items within assigned portfolio.
• Conduct monthly meetings with sales personnel, branch managers and senior management to drive dispute resolution, if required.
• Proactively contact customers concerning collections of past due receivables and determine reasons for non-payment. Make decision to place account on credit hold when the situation arises.
• Develop and maintain business relationships with customers and sales personnel.
• Monitor assigned portfolio of customers to mitigate loss exposure by ensuring each assigned customer is in full compliance with their approved credit lines.
• Recommend changes to the existing credit line where warranted.
• Maintain open communication and good working relationships with senior management and fellow teammates to ensure fulfillment of the Business Unit’s goals and objectives.
• Prepare and distribute weekly AR Agings to credit team and bi-weekly AR Agings to sales team.
• Prepare and distribute monthly account statements to customers.
• As required, perform all other related functions & special projects as assigned.

Experience, Competencies and Education:

• BS/BA in Finance, Accounting, or other Business degree preferred, or equivalent work experience.
• 3-5 years’ experience in Credit/Collections Management, Petroleum industry preferred.
• Must possess excellent interpersonal skills with the ability to interact and build relationships with team personnel, sales representatives, internal and external customers.
• Must exhibit a solid professional business image with a team player attitude.
• Must possess strong organizational skills with the ability to multi-task and plan work/tasks daily, weekly and monthly.
• Excellent written and oral communication skills required. ? Must possess a high energy level.
• Proficiency with Microsoft Office literacy required.
• Experience using SAP is preferred.