Credit & Collections Manager

About the Role:

The Credit & Collections Manager is responsible for managing Madison Logic’s end-to-end collection process. In this hands-on position you will design and implement efficient processes to improve cash flow and reduce outstanding receivables while maintaining positive client relationships.

Responsibilities:

• Develop and implement best practices for collections procedures
• Establish and maintain effective and professional relationships with internal and external clients
• Evaluate new customers' creditworthiness by approving or rejecting credit
• Monitor accounts to identify outstanding debts and effectively implement processes to reduce them
• Track and report on collection of client invoices
• Manage billing and invoice revision process
• Supervise cash application and reconcile depository bank accounts
• Act as an escalation point to resolve billing and customer credit issues in a timely fashion
• Provide leadership and mentorship to a team of 3, sharing best practices and providing guidance
• Train new sales employees
• Liaise with legal and third-party collection agency
• Work closely with CFO, sales team, and other internal stakeholders on receivables that require special handling
• Manage the payments and refunds process
• Report on collection activity and accounts receivable status
• Monitor Madison Logic Contract mailbox
• Streamline the creation, execution and review of Insertion Orders
• Liaise with legal team on sales contract review and approval
• Assure compliance with company policies
  
  

Basic Qualifications

• Minimum 4 years in a leadership role (at least 1 direct report)
• Minimum 7 years in Collections
• Knowledge of billing procedures and collection techniques (e.g. skip tracing)
• Familiarity with laws related to debt collection (e.g. FDCPA)
• Advanced knowledge of Excel (Vlookups, Pivot Tables, etc…)
• Comfortable working with deadlines
• Patience and ability to manage stress
• Excellent communication skills (written and oral)
• Skilled in negotiation & problem-solving
  
  

Other Characteristics:

• Team player and proven relationship-builder
• Strong interpersonal skills, high level of professionalism and integrity
• Excellent organizational and project management skills
• Experience handling multiple responsibilities, tasks, and projects in a fast-paced environment preferred
• A positive attitude that approaches tasks/projects from a hands-on, roll up your sleeves frame of mind
  
  

Benefits & Perks:

• Opportunities for Advancement – As We Grow, You Grow!
• Competitive Benefits including Medical, Dental, Vision, and FSA plans
• Employer-paid Life, AD&D and STD insurance
• 401k with Company Match
• Commuter Benefits (Transit & Parking)
• Generous Paid Time Off including: Paid Holidays, 17 Vacation Days (to start!), Sick Time, Summer Friday/Flex Holiday Program, and Parental Leave
• 2 Paid Volunteer Days
• Work-Flex Policy
• Flexible “You Do You” Monthly Cash Stipend
• Legal & Financial Services Benefits
• An innovative, energetic culture and a fantastic team!
  
  

$100,000 - $110,000 a year

Expected Compensation: (Dependent upon Experience & Location)

Base Salary: $100,000 - $110,000

Additional Incentive Compensation (Bonus): $5,000

Pay Transparency/Equity:

We are committed to paying our team equitably for their work, commensurate with their individual skills and experience. Salary Range and additional compensation, including discretionary bonuses and incentive pay, are determined by a rigorous review process taking into account the experience, education, certifications and skills required for the specific role, equity with similarly situated team members, as well as employer-verified region-specific market data provided by an independent 3rd party partner.

We will provide more information about our perks & benefits upon request.

Who We Are:

Our Vision: We empower B2B organizations globally to convert their best accounts faster

Our Values: #TEAM #OWNIT #RESPECT #EXCEL #EMPOWER

Our Commitment to Diversity & Inclusion:

Madison Logic is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of sex, race, color, religion, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status.

Privacy Disclosure:

All of the information collected in this form and/or by your application by submission of your online profile is necessary and relevant to the performance of the job applied for. We will process the information provided by you in this form, your CV (including physical and online resume profiles), by the referees you have noted, and by the educational institutions with whom we may undertake to verify your qualifications with, in accordance with our privacy policy and for recruitment purposes only.

For more information on how we process the information you have provided including relevant lawful bases (where relevant) please see our privacy policy which is available on our website ( https://www.madisonlogic.com/privacy/ ).