Credit and Collections Manager

Description

Position Summary

• Foster a culture that balances entrepreneurial spirit with effective risk mitigation.
• Responsible for oversight of the Credit and Collections Department.
• Provide management and back-up for cash receipts, collections and credit holds.
• Primary liaison with sales team around establishing appropriate credit limits for customers.
• Establish, monitor, and communicate KPI’s around credit and receivables performance.
• Establish, monitor, and maintain allowance for doubtful accounts.
• Support and communicate corporate strategies, initiatives, goals. and core values to staff.
• Demonstrate a commitment to the company vision, the “spirit” of organization and Palmer Holland’s core values and culture.
  
  
  

Essential Tasks Of The Position

• Primary person for establishing credit limits for new and existing customers.
• Coordinating with sales around ensuring credit limits are appropriate and support business activities.
• Checking credit references, reviewing financial statements, communicating concerns with customers, and collaborating to identify creative credit solutions with customer and sales team when necessary.
• Ensuring receivables performance meets Key Performance metrics around DSO, Past Due amounts, A/R & Orders more than credit limit, write-off percentages, etc.
• Having strong comprehension around balancing credit risk and profitability.
• Communicate KPI performance to sales and Executive management.
• Escalate when appropriate. Keep sales informed and ask for assistance when necessary.
• Be proactive, ensure customer, sales and management are aware of situation before reaching critical status and inability to service customer.
• Ensure disputed invoices are resolved quickly and efficiently and that any changes required in other areas of business are communicated to avoid duplication of issue.
• Coordinate all cash receipt and credit memo tasks are completed timely to facilitate month-end closing.
• Continually cross train staff so that each position has sufficient backup.
• Maintain a documented system of procedures and review at minimum annually. Verify the processes empowered by department are consistent with documentation.
• Coordinate CRM tasks in accordance with company policies.
  
  
  

General

• Participate in various projects as requested; manage and complete projects and tasks as assigned on a timely manner.
• Adjust workload and assignment based on analysis of performance and metrics.
• Make recommendations regarding resource needs and assist with interview and hiring process.
• Identify areas for improvement and initiate, recommend, or provide solutions through designated channels, not only in direct department, but throughout the company.
• Provide staff the opportunity to communicate process, procedure, and day-to-day feedback.
• Communicate with employees concerning performance expectations, productivity, and accountability.
• Conduct individual performance meetings, document in preparation for mid-year and year-end reviews.
• Provide leadership to team and organization. Communicate effectively. Set performance expectations. Coach, develop, train, and motivate staff.
• Perform duties and tasks as prescribed in company policies procedures and work instructions.
  
  
  

Note: The outline of duties are not arranged in order of priority. These duties are not meant to restrict initiative, but rather to describe baseline activities. These duties will periodically be altered to suit the needs of the company.

We are a tobacco and drug free, professional environment.

Position Requirements

Education:

• Bachelor’s degree or equivalent work experience in this industry or related field.
  
  
  

Experience:

• Previous managerial experience for Credit & Collections or A/R Department required.
  
  
  

Knowledge/Skills:

• Intermediate level of expertise in MS Office and Contact Management Software
• Excellent verbal and written communication abilities
• Ability to maintain professional conduct that always exemplifies the corporate policies, particularly when interacting directly with internal and external customers
• Ability to handle sensitive information with confidentiality and discretion
• Detail oriented with strong, accurate clerical skills
• Proficient at multi-tasking
• Proactive problem solver
• Highly motivated
  
  
  

Competencies:

Problem Solving, Teamwork, Communication, Accountability, Emotional Intelligence, Integrity, Relationship Building, Initiative, Conflict Resolution.

Physical Requirements:

• Satisfactory motor skills relevant to position
• Ability to sit for long periods of time
• Ability to lift up to 25 pounds
  
  
  

About the Organization Palmer Holland is a quickly expanding international specialty chemical distributor based in Westlake, OH and operating in the United States and Canada. Palmer Holland represents many of the most recognized manufacturers from around the world. Our customers and principals are rooted in the Agriculture, CASE (coatings, adhesives, sealants, elastomers), Health & Nutrition, Lubricants, and Plastic industrial sectors.

As an independently-owned sales and marketing organization, we have the opportunity to make decisions which are in the best, long-term interest of the employees, customers, and principals we serve. Our sellers work with customers to solve problems and test and re-test different specialty products in order to find the one that will create what the customer needs. The dedication from our employees to continually improve their knowledge base and provide commitment to outstanding technical and customer service enables Palmer Holland to thrive as an industry leader.

As an employer, Palmer Holland's goal to remain independent is solidified through operating as a privately held Employee Stock Ownership Plan (ESOP) with an ownership team made entirely of employees. Palmer Holland views our employees as our most valuable asset, offering a healthy work-life integration and varying opportunities for professional development. We are known for having a culture that emphasizes having fun, being healthy, and working hard. Our office has advanced technology, a shuffleboard table, golf simulator, and treadmill workstations. In the field, our sales team has the tools to make critical decisions on the spot to better respond to customer needs, ultimately forming strong relationships. We believe in providing a work culture that engages employees, encourages growth, and promotes success.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

To perform this job successfully, an individual must be able to perform each essential job tasks satisfactorily. Palmer Holland is committed to the full inclusions of all qualified individuals and reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.