Corporate Travel Consultant

Overview

Offer best in class travel consultation to Travel Leaders Corporate clients. Quote and book accurate domestic & international air, car and hotel reservations.

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

Responsibilities

• Service inbound corporate travel requests in a virtual call center environment.

• Delivery extraordinary customer service to all travel leaders clients.
• Greet all clients with enthusiasm.
• Provide consultative service to travelers and travel arrangers throughout the booking process.
• Complete all reservations in an accurate and timely manner.
• Follow applicable guidelines around Federal and State travel requirements, including the Fly America Act.
  
  

• Secure the lowest air/car/hotel rates available at time of booking.
• Utilization of client and Travel Leaders negotiated programs when applicable.
• Utilize GDS low fare search capabilities.
  
  

Maintain goal expectations in the following areas:

• Productivity – measured by transactions per day.
• Quality – minimal customer service issues.
• Customer experience – measured through call monitoring performance.
  
  

Qualifications

• Must pass GDS assessment
• Typing speed of at least 45 WPM
• 5 years’ travel selling experience
• 5+ years’ customer service experience, preferably in the travel industry
• Exceptional/above & beyond, proactive customer service approach
• Excellent travel industry knowledge
• Mastery in Sabre GDS
  
  

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.

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