Embark on the next step in your career journey with Direct Travel!
As a key member of the Central Region Corporate team, the Corporate Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost effective travel arrangements for Direct Travel clients within company policies utilizing corporate contracts and preferred suppliers in an efficient and professional manner.
This role will work closely with the Operations Team of the Cleveland West Office.
This is a fully remote position.
Expedition Expectations
Complete domestic and international travel arrangements for clients which may include air, hotel, ground transportation, rail and limos
Support multiple accounts
Operate within detailed procedures
Interact with traveler or travel arranger and provide first level of support for customer service
Ensure compliance of a client’s travel policy while utilizing DT preferred vendors to maximize profit
Adhere to DT standards in delivering customer service including telephone and email etiquette, and follow prescribed customer service escalation procedure
Follow company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
Attend staff and training meetings which may require you to work in the office if home based
Use of sources such as State Department websites, news agencies to stay informed of current industry updates and trends
Maintain a favorable working relationship with all other company employees to foster and promote a cooperative working environment
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position
Passport to Success
Minimum five years corporate domestic/international experience
Minimum five years Apollo experience
Minimum two or more years of multi-account handling within past five years
Proficient in issuing tickets and exchanges
Ability to meet and exceed required performance standards
Excellent customer service skills
Excellent verbal and written communication skills
Minimum knowledge of Outlook skills and basic Microsoft platforms
Ability to be flexible and multi-task
Must be able to lawfully work within the US and have unrestricted work authorization for US
Benefits Onboard
In addition to Medical, Dental, and Vision benefits Direct Travel offers an employee rewards and recognitions program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.
Our Brand Voyage: About Direct Travel
Direct Travel is a leading provider of corporate travel management services. The company has been providing travel management for over 40 years, working with clients to develop highly customized travel programs. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies and significant cost savings. Direct Travel has offices in over 70 locations across North America and the UK and is currently ranked 13th on Travel Weekly’s Power List. For more information, visit www.dt.com .
Direct Travel is an EOE/AA/Veteran/People with Disabilities employer
If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Management and Manufacturing
Industries
Travel Arrangements
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