Corporate Trainer: Mortgage
In this position as a Corporate Trainer with a full-service mortgage company, you will be focused on implementing training plans to support new loan advisors through their training and development. You will be leading coaching calls and classroom trainings with a full view approach from each phase of learning. This team uses a hybrid schedule from the office located in Columbia, MD and the shift time is 9am-6pm. Apply today for immediate consideration!
Responsibilities:
- Train Loan Advisors on company systems, processes and procedures, sales scripts, compliance requirements, and customer service skills.
- Manage Loan Advisors during the production phase of training, including the use of call scripts, sales skills, best practices to meet or exceed performance goals, and training reinforcement.
- Lead call reviews and coaching sessions.
- Analyze production reports that contain Key Performance Indicators (KPI's).
- Provide progress updates to sales leaders when transitioning Loan Advisors from training to the sales teams.
- Demonstrate a strong functional knowledge of all Call Center products and underwriting guidelines.
- Assist with development of training materials for coaching sessions and classroom presentations.
- Report to the Manager of Sales Development. Collaborate with team members to help execute the mission statement.
- Help execute Call Center initiatives and training pilots.
- Comply with all policies and procedures.
-
Seniority level
Associate -
Employment type
Contract -
Job function
Finance and Training -
Industries
Staffing and Recruiting and Financial Services
Referrals increase your chances of interviewing at Randstad USA by 2x
See who you knowGet notified about new Corporate Specialist jobs in Columbia, MD.
Sign in to create job alertSimilar jobs
People also viewed
-
Customer Success Operations, Consultant
Customer Success Operations, Consultant
-
Training Manager
Training Manager
-
Senior Customer Success Consultant
Senior Customer Success Consultant
-
Training and Development Manager
Training and Development Manager
-
Corporate Trainer
Corporate Trainer
-
Manager, Provider Performance and Training
Manager, Provider Performance and Training
-
Training Manager
Training Manager
-
Senior GTM Enablement & Training Manager
Senior GTM Enablement & Training Manager
-
Manager, Training
Manager, Training
-
Training Manager
Training Manager
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub