Corporate Hospitality $28

Join Our Team as a Workplace Experience & Operations Specialist!

Are you a hospitality professional looking to make an impact in a dynamic and innovative workplace? As a member of our Workplace Experience & Operations team, you'll play a crucial role in delivering a best-in-class workplace environment by leveraging technology, workplace design, and hospitality services. We are seeking forward-thinking, hospitality-focused individuals who thrive in a fast-paced environment and are comfortable with emerging workplace technology.

Position: Workplace Experience & Operations Specialist

Location: New york, New York

Schedule: Monday - Friday

Pay: $28

What You’ll Do:

Workplace Services:

• Reception & Guest Services: Welcome employees and visitors, manage conference rooms, pantry services, catering orders, onboarding, and meeting/event planning.
• Facilities Management: Oversee facilities management, access control, vendor management, repairs/maintenance, shipping/receiving, and emergency preparedness.

Operations Support:

• Vendor Coordination: Schedule routine and emergency vendor and building services, liaising with janitorial, engineering, parking, and security teams.
• Office Maintenance: Ensure the cleanliness and upkeep of all common areas, including mailrooms, printing stations, conference rooms, network lounges, wellness rooms, and kitchens.
• Catering & Supplies: Manage weekly lunch catering orders, set up and clean up, and replenish snacks, coffee, and office supplies within budget.

Event Planning & Safety:

• Event Coordination: Assist in planning internal and external meetings and events, such as holiday parties, promotion celebrations, and town halls.
• Fire Life Safety: Participate in Floor Warden training, maintain employee certifications, and assist during fire drills or emergency situations.

Administrative & Space Management:

• Front Desk Support: Provide high-level customer service, manage incoming phone calls and emails, and assist employees and visitors.
• Invoice Management: Review workplace-related invoices for accuracy and process payments.
• Visitor Registration: Register visitors with building security and manage badge issuance for new hires.
• Space Management: Support space management and conference room reservations for visitors and clients.
• Documentation: Maintain and update office Standard Operating Procedures, Floor Warden Manuals, and Vendor Certificates of Insurance.
• Communications: Assist in preparing office communications and newsletters.
• IT Assistance: Provide basic IT support and coordinate with the IT department for more extensive help.

Mail & Print Production:

• Mail Handling: Receive, sort, and deliver incoming mail and packages, and prepare shipments via FedEx, USPS, and couriers.
• Print Management: Maintain printing machines and resolve issues with local IT support.

Basic Qualifications & Experience:

• Experience: Prior experience in an office setting or hospitality services.
• Skills: Proficiency in Outlook, Excel, and Word. Excellent communication skills, attention to detail, time management, and prioritization skills.
• Attributes: Professional, service-oriented, adaptable to change, and able to work effectively with colleagues, clients, and vendors at all professional levels.
• Physical Ability: Ability to lift/move items up to 25 pounds.

Additional Experience Required:

• Workspace Solutions: Knowledge of Microsoft Teams Rooms, Surface Hubs, AV technology, etc.
• Technical Assistance: Ability to respond quickly to AV technology requests via multiple channels.
• Meeting Space Technology: Familiarity with Microsoft Teams Rooms, Local Presentation Rooms, and Condeco/Scheduling Panels.
• Procedures & Documentation: Follow standard AV operating procedures and accurately resolve and document tasks, incidents, and requests using ticketing tracking software (ServiceNow experience preferred).

Why You’ll Love Working with Us:

• Dynamic Environment: Work in a fast-paced, innovative workplace that values your contributions.
• Professional Growth: Gain valuable experience in workplace operations, technology, and hospitality.
• Team Support: Join a supportive team dedicated to delivering exceptional workplace experiences.

If you're a hospitality professional who loves creating positive experiences and enjoys working with cutting-edge technology, we invite you to apply today and become a key member of our team.

Forrest Solutions, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law