Navitus Health Solutions is seeking a Coordinator, Client Services to join our Account Management team!
The Client Services Coordinator (CSC) is a highly motivated professional with experience interfacing directly with clients preferably in healthcare. Responsibilities include completing the tactical and operational tasks required to meet the needs of our existing PBM clients.
The position is responsible for collaborating with the Client Service Representatives to execute all PBM functions on behalf of the clients. This includes all assigned responsibilities in working with the Client Service Representatives, being assigned to a client as a permanent member of the support team for a specific client and working in collaboration with the Client Service Representative, who is focused more on the strategic initiatives of a client while the Coordinator focuses on completing the day-to-day items for that specific client. As part of the daily responsibilities, this position is responsible for engaging with their assigned clients to understand the request, provide guidance on the best solution and provide direction to the internal team members on what is needed as well as decide the best course of action on behalf of that client. In addition, the Coordinator develops efficiencies in current and future processes within the department and in how the department works with other Navitus teams.
Is this you? Find out more below!
Responsibilities
How do I make an impact on my team?
Facilitate existing client meetings
Analyze any new or revised client requirements to ensure accuracy
Make decisions regarding the resolution of eligibility, accumulator and claims extract file issues
Make decisions regarding the resolution of member issues and non-escalated client issues
Facilitate the process for new benefit changes on behalf of client and provide direction on how those changes need to be implemented
Reset system passwords for Clients
Build and Support/Maintain Compass site/Client Portal site/CRM application
Other duties as assigned
Qualifications
What our team expects from you?
Bachelor's degree in business, marketing, or related area preferred. Certified Pharmacy Technician Certificate (CPhT) preferred.
Knowledge of pharmacy benefits management, insurance or health care industry strongly preferred
3 years of successful experience in a customer service role preferred
Ability and desire to work with external client contacts and partners
Participate in, adhere to, and support compliance program objectives
The ability to consistently interact cooperatively and respectfully with other employees
What can you expect from Navitus?
Hours & Location: Monday-Friday 8am to 5pm CST - Remote
Top of the industry benefits for Health, Dental, and Vision insurance
20 days paid time off
4 weeks paid parental leave
9 paid holidays
401K company match of up to 5% - No vesting requirement
Adoption Assistance Program
Flexible Spending Account
Educational Assistance Plan and Professional Membership assistance
Referral Bonus Program – up to $750!
Putting People First in Pharmacy- Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other.
We are unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Hospitals and Health Care
Referrals increase your chances of interviewing at Navitus Health Solutions by 2x